customer service Crossword Puzzles

Customer Service 2018-09-06

Customer Service crossword puzzle
Across
  1. should be set on every dent and ding claim
  2. rental coverage typically starts on the ________ day of the rental
  3. mechanical warranty that covers rental for covered repairs
  4. service if the keys are locked inside the member’s vehicle
  5. department that handles overrides
  6. department that handle accident medical expense
  7. $50 towing
  8. 25 miles of towing
  9. name of dealer where we cover eyesight calibration per red notes
  10. in most cases for dent we cover $75 per _________
  11. usually the amount of hours that must elapse to be eligible for service
Down
  1. considered a comprehensive loss
  2. type of rental where the member must be 250 miles away from home
  3. process of recovering money for loss where our insured is not at fault
  4. This company has a 72hr rule before mbr is eligible for service after purchasing the policy
  5. department that handles damages by our providers
  6. must be generated in all BIT dent and windshield claims
  7. requested if member disputes coverage
  8. equivalent to a dollar bill
  9. left quarter panel
  10. gone on arrival

21 Clues: $50 towing • gone on arrival • 25 miles of towing • left quarter panel • equivalent to a dollar bill • considered a comprehensive loss • department that handles overrides • requested if member disputes coverage • should be set on every dent and ding claim • department that handle accident medical expense • department that handles damages by our providers • ...

Customer Service 2014-09-02

Customer Service crossword puzzle
Across
  1. Another word for internal customer is _____.
  2. average of how many people?
  3. vocabulary and replaced with situation.
  4. is being _____.
  5. your voice.
  6. Customer complaints should be seen as _____ to improve
  7. This negative word should be removed from your customer
  8. is _____. (3 words).
  9. The most important customer service skill is _____.
  10. You start each call with a friendly _____.
  11. With angry customers it’s important to let them do this, _____.
  12. You sound more relaxed and friendly when you _____ while
  13. When speaking with customers you should vary the _____
  14. Treat each customer as if they’re the _____ one you’ll deal with
Down
  1. _____.
  2. Delighting your customers means _____ their expectations.
  3. Taking personal responsibility for a customer’s complaint is taking _____.
  4. A _____ during a phone conversation can be used to emphasize a point.
  5. The annual celebration of the importance of customer
  6. The people you serve each day.
  7. Understanding and identifying with your customers’ feelings is called
  8. Anticipating problems, heading them off and alerting
  9. A positive one will make your day better.
  10. Offering a customer additional products or services is cross-selling or
  11. Customers who have their complaints satisfactorily resolved tell
  12. Your most important communication tool when you’re on the phone is
  13. on the phone.
  14. day.

28 Clues: day. • _____. • your voice. • on the phone. • is being _____. • is _____. (3 words). • average of how many people? • The people you serve each day. • vocabulary and replaced with situation. • A positive one will make your day better. • You start each call with a friendly _____. • Another word for internal customer is _____. • The most important customer service skill is _____. • ...

Customer Service 2013-05-08

Customer Service crossword puzzle
Across
  1. The B in the BLAST principle to recover stands for ______________ the customer.
  2. Some companies include __________ as customers and treat them the same way as adults.
  3. _____________ is to suggest the more expensive item to a customer once they have ordered, e.g. if a coke is ordered suggest a larger on
  4. The _____________ customer will complain often loudly and at length.
  5. You should always be well ____________.
  6. By __________ a customer's needs you will deliver better service.
  7. _________ habits can irritate customers, and is unprofessional behavior.
  8. You should treat all customers ___________.
  9. You must never divulge personal ___________ about customers or colleagues.
  10. Customers expects to be __________ in a warm and friendly manner with a smile.
  11. You should always offer to assist __________ customers.
Down
  1. The company that delivers ___________ service will achieve major benefits in competitive advantage and profitability.
  2. You should never _______ about or criticize your customers or colleagues.
  3. You should have ___________ about the products and services that you sell, for when a customer asks you about something that you know what to answer him.
  4. Customer ___________ surveys are a great tool to use to find out what your customers likes, dislikes and wants.
  5. Poor service can lead to _________ profit margins.
  6. You should always portray good _____________.
  7. Customers are not __________ on you, you are dependent on them as they pay the salaries and without them business have to close down as a result people would lose their jobs.
  8. An __________ customer does not work for the same company as you do, they may be from another company or a member of public.
  9. You should treat everybody as if they are the most ________ person in the world.
  10. An __________ customer works for the same company as a supplier of the goods or services, possibly in another department or another branch.
  11. __________ to a colleague when dealing with a customer is an example of an annoying habit.
  12. The _________ customer will generally not complain.
  13. Our ________ language is the most important way of how we communicate.
  14. The customer is always __________.

25 Clues: The customer is always __________. • You should always be well ____________. • You should treat all customers ___________. • You should always portray good _____________. • Poor service can lead to _________ profit margins. • The _________ customer will generally not complain. • You should always offer to assist __________ customers. • ...

Customer Service 2024-05-02

Customer Service crossword puzzle
Across
  1. aikataulu
  2. vastapäätä
  3. paine
  4. umpilisäke
  5. hoito
  6. lääke
  7. peruutus
  8. hammaslääkäri
  9. sukulainen
  10. resepti
Down
  1. särky
  2. yskä
  3. huimaus
  4. tapaamisaika
  5. raapia
  6. tavattavissa
  7. lääkitys
  8. lämpö
  9. kipu
  10. viesti
  11. leikkaus
  12. murtunut, lohjennut

22 Clues: yskä • kipu • särky • paine • hoito • lämpö • lääke • raapia • viesti • huimaus • resepti • lääkitys • peruutus • leikkaus • aikataulu • vastapäätä • umpilisäke • sukulainen • tapaamisaika • tavattavissa • hammaslääkäri • murtunut, lohjennut

Customer Service 2022-04-01

Customer Service crossword puzzle
Across
  1. To keep customers loyal you should give the customer what they ______.
  2. People who work for that business.
  3. Customers who want to know the facts.
  4. A common customer service channel is the ______.
  5. To create a win-win situation when solving customer problems, give the customer multiple ________ whenever possible.
  6. When you leave a message on _______ you should include your name, your phone number, your company, the hours you are available and a brief message.
  7. The first step to handling problems in a way that will increase customer loyalty is to ___________.
  8. Understanding what people need.
  9. Customers who purchase goods and services from a business.
  10. Repeatedly purchasing goods or services from the same company.
  11. More than ______ percent of shoppers believe store employees don't care about their business.
  12. Although some customers may be difficult to please most of them aren't trying to be difficult, they just want to find a _________ to a problem.
  13. When we talk on the phone, we may talk too fast or fail to _________ or say words clearly.
  14. Employees must realize that ________ are the reason they have their job.
  15. Makes us feel comfortable.
  16. Customers who enjoy being the center of attention.
  17. If you respond to customer emails you should read them ________ and thoroughly before responding.
Down
  1. Joking around, flirting, and gossiping are seen as __________ and annoying to customers.
  2. A _________ approach requires you to anticipate potential problems and take steps to minimize or to prevent complaints from occurring.
  3. You need to know who customers ____ so you'll be able to know what they want and need.
  4. Making sure customers are satisfied.
  5. The important thing to remember with customer complaints is to handle them _________ and to resolve them to the customer's satisfaction.
  6. Companies use ______ to ask customers questions about their preference.
  7. Taking a ________ approach means choosing to deal with problems as they arise.
  8. With the popularity of the Internet ______ has become one of the most popular methods of providing customer service.
  9. Used to track the buying history of customers.
  10. Acquiring a new customer costs a company as much as ____ percent more than it does to keep a customer happy.
  11. When writing you should be _______ or say what you mean in as few words as possible.
  12. Friendly and outgoing personality.
  13. Customers who want fast results

30 Clues: Makes us feel comfortable. • Understanding what people need. • Customers who want fast results • People who work for that business. • Friendly and outgoing personality. • Making sure customers are satisfied. • Customers who want to know the facts. • Used to track the buying history of customers. • A common customer service channel is the ______. • ...

Customer Service 2018-09-06

Customer Service crossword puzzle
Across
  1. / mechanical warranty that covers rental for covered repairs
  2. / service if the keys are locked inside the member’s vehicle
  3. / 241 policies typically only cover _________ panels
  4. / equivalent to a dollar bill
  5. / can be completed for anyone even if they are not a policy holder
  6. / This company has a 72hr rule before mbr is eligible for service after purchasing the policy
  7. / also known as dealer auto glass
  8. / estimate from the insurance company on the repair cost
  9. / process of recovering money for loss where our insured is not at fault
  10. / considered a comprehensive loss
  11. 106 and 126 policies are
  12. / in most cases for dent we cover $75 per _________
  13. / should be set on every dent and ding claim
  14. / page from the insurance company that shows coverage including the deductible
  15. / requested if member disputes coverage
  16. / usually the amount of hours that must elapse to be eligible for service
Down
  1. / department that handles damages by our providers
  2. / department that handle accident medical expense
  3. / gone on arrival
  4. / 25 miles of towing
  5. / $50 towing
  6. / type of rental where the member must be 250 miles away from home
  7. / Covered COL for w/s repair/replacement flying _________
  8. / must be notarized if there is no police report
  9. / in/out _____ must be on bs repair bill
  10. / department that handles overrides
  11. / must be requested on multiple car accidents
  12. / left quarter panel
  13. / rental coverage typically starts on the ________ day of the rental
  14. / name of dealer where we cover eyesight calibration per red notes

30 Clues: / $50 towing • / gone on arrival • / 25 miles of towing • / left quarter panel • 106 and 126 policies are • / equivalent to a dollar bill • / also known as dealer auto glass • / considered a comprehensive loss • / department that handles overrides • / requested if member disputes coverage • / in/out _____ must be on bs repair bill • / should be set on every dent and ding claim • ...

Customer Service 2019-07-31

Customer Service crossword puzzle
Across
  1. publicity This is the result of unhappy customers. (2 words)
  2. A type of customer with limited understanding of English. (2 words)
  3. What a salesperson can do to show they are listening to the customer.
  4. Means short and sweet.
  5. This is conveyed in your voice.
  6. These people provide the income needed for a business to survive. (2 words)
  7. An example of non-verbal communication.
  8. How many words are used to answer a closed question?
  9. customer Someone buying a good or service for the first time. (2 words)
  10. This is a result of quality not meeting perceptions.
  11. These are usually pre-conceived ideas about quality.
  12. Thought of as being a necessary purchase.
  13. Information should always be this.
  14. Part of the communication process. (2 words)
  15. It is important to do this before sending out a document. (2 words)
  16. This type of language can be confusing to customers.
Down
  1. Use this in your voice so you don't sound monotonous.
  2. The person most able to help customers with information about a product.
  3. This builds positive and long-lasting relationships with customers.
  4. How a salesperson lets the customer know that they understand what they want.
  5. Type of customer who keeps coming back.
  6. One reason why customers keep coming back. (2 words)
  7. Type of question that makes the customer think about their choice.
  8. Never use this when speaking with a customer. (2 words)
  9. This can convey a negative impression. (2 words)
  10. contact This should be maintained when talking to a customer. (2 words)
  11. Another word for an individual taste.
  12. The most effective form of communication. (3 words)
  13. It is important to build this so customers receive the most appropriate information.
  14. A large part of the communication process.
  15. A customer within a business.
  16. Type of question that cannot be answered with just one word.
  17. This should be added so a customer feels comfortable talking to you.
  18. This increases when verbal and non-verbal communication match.
  19. An email is an example of this type of communication.

35 Clues: Means short and sweet. • A customer within a business. • This is conveyed in your voice. • Information should always be this. • Another word for an individual taste. • Type of customer who keeps coming back. • An example of non-verbal communication. • Thought of as being a necessary purchase. • A large part of the communication process. • ...

CUSTOMER SERVICE 2013-05-20

CUSTOMER SERVICE crossword puzzle
Across
  1. The best way to handle wait times for patients is to provide excellent _______.
  2. Always do this before entering a patient room
  3. Customer service standards apply not only to patients and their families, but to other ______ of Carle.
  4. An "I CARE" value: We treat others with courtesy, compassion, and kindness while maintaining their dignity and respecting their individual opinions and beliefs
  5. Employee badges should be worn above this area of the body.
  6. A friendly way to make a great first impression
  7. An "I CARE" value: People are able to trust that you will do your work, maintain the highest standards and follow through on assignments and promises.
  8. An "I CARE" value: We work with our patients, each other and external partners to offer the highest quality healthcare in the region. we are part of an interconnected system in which all players have vital roles.
  9. The best attitude to have for productive and supportive organizations and co-workers.
Down
  1. Use this terminology when giving instructions to patients.
  2. Do not use capital letters in an email unless you are INTENTIONALLY DOING THIS!
  3. Avoid discussing patient or business matters in public places to protect ______________.
  4. An "I CARE" value: We think and act with honesty and in the best interest of our patients, visitors, co-workers and the Carle organization.
  5. The most number of rings that should elapse before we answer a phone call.
  6. Acronym for Carle values (Intengrity, Collaboration, Accountability, Respect, Excellence)
  7. We should ask for this prior to placing a patient call on hold.
  8. An "I CARE" value: A passion for going beyond expectations in all that we do. It is a committment to constantly improving our knowledge, skills, and attitudes in the pursuit of care, service and quality.
  9. One of the most important skills we use to convey interest and compassion.
  10. We should do this if there are problems or inconveniences for our patients.
  11. These passengers have top priority when entering an elevator or shuttle bus.

20 Clues: Always do this before entering a patient room • A friendly way to make a great first impression • Use this terminology when giving instructions to patients. • Employee badges should be worn above this area of the body. • We should ask for this prior to placing a patient call on hold. • The most number of rings that should elapse before we answer a phone call. • ...

Customer Service 2024-01-14

Customer Service crossword puzzle
Across
  1. Survey
  2. What we handle all the time
  3. The items arrived broken
  4. What you will get if a Manager catch you with your mobile on the floor
  5. How many times you contacted DART
  6. Free Replacement Date
  7. Concession Abuse Prevention
  8. Average Concurrent Handle Time
  9. Dynamic Andon Response Tool
  10. a Tool to access the contacts
  11. Look similar to the Microsoft one
  12. Advanced Payment Team
  13. The dashboard shows what's your rank
  14. The courses website of Amazon
  15. Where you can search for other users
  16. The place we all belong to
  17. We use it to reach more information
  18. The team who handle the high escalations and EDD cases
Down
  1. The item is on a way to FC now
  2. Partial Refund
  3. The rock we hit each-other with
  4. Similar to WhatsApp
  5. It shows Delivered, But !
  6. The only place you can use your Mobile at
  7. The team who edit the schedule
  8. Sheet for the concession above DART limit
  9. The item will not work anymore
  10. The tool will show you the customer responses
  11. The Return of The Amount
  12. The team who handle three OUs
  13. When you raise it to higher level
  14. The customer can chose his preferred way
  15. Agent can handle two OUs
  16. The metric of login and break times
  17. Contacts Monitors
  18. The tool you use for trainings
  19. The team who handle the delivery issues

37 Clues: Survey • Partial Refund • Contacts Monitors • Similar to WhatsApp • Free Replacement Date • Advanced Payment Team • The items arrived broken • The Return of The Amount • Agent can handle two OUs • It shows Delivered, But ! • The place we all belong to • What we handle all the time • Concession Abuse Prevention • Dynamic Andon Response Tool • a Tool to access the contacts • ...

Customer Service 2023-02-21

Customer Service crossword puzzle
Across
  1. before delivery note, check production
  2. Outbound Delivery (great to see if cpu were done)
  3. yellow on AB03 report
  4. Delivery monitor
  5. Orange on AB03 report
  6. Traveling by train
  7. Create order
  8. Change order
  9. use this number for marriages
  10. list of orders with errors
  11. Display order with no editing
  12. Ship 2 or more orders together
  13. minimum ship weight
  14. cuts, revisions after delivery note, cancellations
Down
  1. bring back to copacker or another company may accept product
  2. Full truck load
  3. increase product
  4. maximum ship weight
  5. Less than a truck load
  6. order processed with incorrect address, must complete this form with the correct info.
  7. List of sales orders
  8. Delivered with billing error form
  9. product damaged in route
  10. decrease product
  11. California law (Tea law)
  12. Check delivery appointments or status of order
  13. product single count
  14. green on AB03 report
  15. Stock screen

29 Clues: Create order • Change order • Stock screen • Full truck load • increase product • Delivery monitor • decrease product • Traveling by train • maximum ship weight • minimum ship weight • List of sales orders • product single count • green on AB03 report • yellow on AB03 report • Orange on AB03 report • Less than a truck load • product damaged in route • California law (Tea law) • ...

Customer service 2024-05-26

Customer service crossword puzzle
Across
  1. The capacity to accept or tolerate delay or trouble without getting angry or upset
  2. An expression of regret for having done something wrong
  3. A verbal or written answer
  4. The action of helping or doing work for someone
  5. Faithfulness or allegiance
  6. An expression of dissatisfaction
  7. Fulfillment of one's wishes, expectations, or needs
  8. The imparting or exchanging of information
  9. The showing of politeness in one's attitude and behavior toward others.
  10. Done without delay
  11. Help or support
Down
  1. Beliefs about what will happen in the future
  2. A line or sequence of people or vehicles awaiting their turn
  3. To give one's attention to a sound
  4. Having or showing behavior that is respectful and considerate of other people
  5. The action of solving a problem or dispute
  6. A check on the progress or status of something
  7. Exhibiting a courteous, conscientious, and generally businesslike manner
  8. The ability to understand and share the feelings of another
  9. Information about reactions to a product or a person's performance of a task

20 Clues: Help or support • Done without delay • A verbal or written answer • Faithfulness or allegiance • An expression of dissatisfaction • To give one's attention to a sound • The action of solving a problem or dispute • The imparting or exchanging of information • Beliefs about what will happen in the future • A check on the progress or status of something • ...

customer service 2024-11-17

customer service crossword puzzle
Across
  1. Customers are always looking for opportunities to improve their situation. Often they value three main ideas: speed, quality and price.
  2. paying close attention to what someone is saying, understanding their meaning, and responding in a way that shows you've heard and understood them
  3. a measurement that determines how happy customers are with a company’s products, services, and capabilities.
  4. is a technology for managing all your company’s relationships and interactions with customers and potential customers.
  5. Business to Business sales
  6. The total revenue earned by the entire relationship (including future purchases) with a customer.
  7. A product(s) shipped direct to the customer for a monthly or annual fee.
  8. the ability to develop and maintain a positive relationship with a client or customer.
  9. are important in building credibility and to convey product knowledge to customers
  10. defined as an approach to sales that focus on providing seamless customer experience whether the client is shopping online from a mobile device, a laptop or in a brick-and-mortar store
  11. a business that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers, rather than technical or sales operations.
  12. In-store pickup, curbside pickup, ordering online or through an app.
  13. as a detailed description of your current customers.
  14. listening without responding to the speaker.
  15. beauty, medical, hospitality and tourism, lodging and recreation, and sports/ entertainment
Down
  1. a facility that handles inbound and or outbound calls on behalf of an organization
  2. the internal and subjective response customers have to any direct or indirect contact with a company.
  3. an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors.
  4. the assistance and advice provided by a company to those people who buy or use its products or services.
  5. Companies are always looking to maximize profits and maintain repeat business while ensuring customer satisfaction.
  6. selling goods to the public both through a physical store, online, apps, or through social media platforms.
  7. is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business
  8. a measurement that determines how happy customers are with a company’s products, services, and capabilities.
  9. someone who is responsible for customer or client accounts.

24 Clues: Business to Business sales • listening without responding to the speaker. • as a detailed description of your current customers. • someone who is responsible for customer or client accounts. • In-store pickup, curbside pickup, ordering online or through an app. • A product(s) shipped direct to the customer for a monthly or annual fee. • ...

Customer Service 2013-03-19

Customer Service crossword puzzle
Across
  1. Disregard a customer deliberately.
  2. The most important communication tool when on the telephone.
  3. Exchange information.
  4. Taking personal responsibility for a customer's complaint.
  5. We must aim to get customer service right ____ time.
  6. This negative word should be removed from our customer service vocabulary.
  7. Delighting customers means _____ their expectations.
  8. What the customer wants from us when there is a problem.
  9. Be concerned about the customer
  10. When speaking with customers you should vary the ____ of your voice.
  11. You do this to find out what a customer wants.
Down
  1. You sound more relaxed and friendly when you _____ while talking on the telephone.
  2. Customer complaints should be seen as ______ to improve service.
  3. A customer who needs immediate action won't like these.
  4. You need to ask these to find out what the customer wants.
  5. The people we are here to serve.
  6. A positive one will help you deal with all types of customers.
  7. Showing understanding for a customers situation.
  8. Allow an angry customer to do this before trying to solve their query.
  9. Assistance or support for the customer.

20 Clues: Exchange information. • Be concerned about the customer • The people we are here to serve. • Disregard a customer deliberately. • Assistance or support for the customer. • You do this to find out what a customer wants. • Showing understanding for a customers situation. • We must aim to get customer service right ____ time. • ...

Customer Service 2018-09-06

Customer Service crossword puzzle
Across
  1. / name of dealer where we cover eyesight calibration per red notes
  2. / Covered COL for w/s repair/replacement flying _________
  3. / department that handles overrides
  4. / must be notarized if there is no police report
  5. / must be requested on multiple car accidents
  6. / 25 miles of towing
  7. / process of recovering money for loss where our insured is not at fault
  8. / in most cases for dent we cover $75 per _________
  9. / should be set on every dent and ding claim
  10. / This company has a 72hr rule before mbr is eligible for service after purchasing the policy
  11. / estimate from the insurance company on the repair cost
  12. / rental coverage typically starts on the ________ day of the rental
  13. / requested if member disputes coverage
  14. / gone on arrival
Down
  1. / service if the keys are locked inside the member’s vehicle
  2. / can be completed for anyone even if they are not a policy holder
  3. / type of rental where the member must be 250 miles away from home
  4. / 241 policies typically only cover _________ panels
  5. / department that handles damages by our providers
  6. / equivalent to a dollar bill
  7. 106 and 126 policies are
  8. / left quarter panel
  9. / considered a comprehensive loss
  10. / mechanical warranty that covers rental for covered repairs
  11. / $50 towing
  12. / also known as dealer auto glass
  13. / in/out _____ must be on bs repair bill
  14. / usually the amount of hours that must elapse to be eligible for service
  15. / department that handle accident medical expense
  16. / page from the insurance company that shows coverage including the deductible

30 Clues: / $50 towing • / gone on arrival • / left quarter panel • / 25 miles of towing • 106 and 126 policies are • / equivalent to a dollar bill • / considered a comprehensive loss • / also known as dealer auto glass • / department that handles overrides • / requested if member disputes coverage • / in/out _____ must be on bs repair bill • / should be set on every dent and ding claim • ...

Customer Service 2021-06-23

Customer Service crossword puzzle
Across
  1. for money
  2. conversation with the customer.
  3. make up
  4. customer
  5. self-service
  6. skill
  7. addressing the customer
  8. sneeze
  9. communication
  10. feel
  11. access knowledgebase
  12. FCR
  13. positive net promoter score.
  14. rude
Down
  1. agents value offering
  2. handshake
  3. requirement
  4. FCR
  5. Satisfaction
  6. and thanking, manners
  7. virtue
  8. manager
  9. probing
  10. is important
  11. Compliance, POPI
  12. condescending
  13. care
  14. shoes
  15. skill

29 Clues: FCR • FCR • care • feel • rude • skill • shoes • skill • virtue • sneeze • make up • manager • probing • customer • for money • handshake • requirement • Satisfaction • self-service • is important • condescending • communication • Compliance, POPI • access knowledgebase • agents value offering • and thanking, manners • addressing the customer • positive net promoter score. • conversation with the customer.

Customer Service 2021-09-17

Customer Service crossword puzzle
Across
  1. to restate a customer's issue for clarity.
  2. To meet customer needs or wants.
  3. You need to ask these to find out what the customer wants.
  4. Two or more people communicating are having this.
  5. The act of conveying a message to others.
  6. What the customer want from us when there is a problem.
  7. Be interested and invested in delivering the best possible service.
  8. To relate to another's situation.
  9. We provide the community with _______.
  10. Paying attention to what one is saying.
Down
  1. A customer who needs immediate action won't like this.
  2. The people we are here to serve.
  3. The standards customers expect.
  4. The type of customers we want to have.
  5. Assistance or support for customers.
  6. Service is about the way we _______ our customers.
  7. Service, An important focus of the organisation.
  8. The type of experience we want our community to have with Council.
  9. The part of your voice that should be positive.
  10. The opposite of rigid.

20 Clues: The opposite of rigid. • The standards customers expect. • The people we are here to serve. • To meet customer needs or wants. • To relate to another's situation. • Assistance or support for customers. • The type of customers we want to have. • We provide the community with _______. • Paying attention to what one is saying. • The act of conveying a message to others. • ...

Customer service 2022-01-12

Customer service crossword puzzle
Across
  1. tarjota
  2. käteinen
  3. liiketoiminta
  4. kortti
  5. avulias
  6. varasto
  7. tervetuloa
  8. tyytyväisyys
  9. maksaa (hinta)
  10. maksaa
  11. asiakas
  12. yritys
  13. mainos
  14. tarkistaa
  15. rahojen palautus
  16. hyllyväli
  17. valikoima
Down
  1. osasto
  2. hymy, hymyillä
  3. jono
  4. palvelu
  5. hylly
  6. luotto
  7. valmistaja
  8. alennus
  9. kohtelias
  10. kauppa
  11. kassa
  12. tuote
  13. raha
  14. hinta

31 Clues: jono • raha • hylly • kassa • tuote • hinta • osasto • kortti • luotto • kauppa • maksaa • yritys • mainos • tarjota • palvelu • avulias • varasto • alennus • asiakas • käteinen • kohtelias • tarkistaa • hyllyväli • valikoima • tervetuloa • valmistaja • tyytyväisyys • liiketoiminta • hymy, hymyillä • maksaa (hinta) • rahojen palautus

Customer Service 2023-02-20

Customer Service crossword puzzle
Across
  1. an organisation providing regular public service of air transport
  2. activities of people travelling outside their usual environment
  3. characteristics or qualities that form an individual's character
  4. assistance or advice given to customers during and after the sale of goods.
  5. a combination of the skill, knowledge and attitude required to perform a task
  6. the measurement that determines how happy customers are with a company's products, services and capabilities
  7. the action of asking someone questions.
  8. a person whose job is to help people who want to travel by buying plane tickets, hotel reservation etc
  9. the ability to accurately receive and interpret messages in the communication process
  10. conducting oneself with responsibility, integrity and accountability.
  11. an expression of grief, pain or dissatisfaction
Down
  1. goods that does not have a physical nature
  2. extending welcome to travellers or offering a home away from home
  3. customer returns to buy more products or services from the same company
  4. item or service you sell to serve customer's needs or wants
  5. a person who buy goods and services
  6. a type of communication in which physical behaviour are used to express or convey information
  7. a group of services related to travel or vacations that are sold together for one price
  8. an establishment that provides paid lodging on a short-term basis
  9. a person who is get paid to work for a person or company
  10. goods that can be touched and their physical presence can be noted

21 Clues: a person who buy goods and services • the action of asking someone questions. • goods that does not have a physical nature • an expression of grief, pain or dissatisfaction • a person who is get paid to work for a person or company • item or service you sell to serve customer's needs or wants • activities of people travelling outside their usual environment • ...

Customer Service 2024-07-19

Customer Service crossword puzzle
Across
  1. colleagues who have your back
  2. do this actively during a call
  3. keep the tone of this calm and pleasant
  4. build this with customers by being accurate and on time
  5. no need to dial this now that calls are handled through the computer
  6. this is often played when customers are on hold
  7. quality of being upright and ethical
  8. always give one of these when the company is at fault
  9. settle or find a solution
  10. what your fingers do during chat support
  11. When customers have questions, customer service reps have these
Down
  1. employees who interact directly with customers
  2. sensitivity when delivering unwanted news
  3. exchanging information with customers/employees
  4. temporary silence
  5. what keeps you cool during a frustrating support call
  6. don't make customers wait, their ____ is valuable
  7. sincere and truthful
  8. a positive one of these goes a long way
  9. what you should do to each customer when you answer their call

20 Clues: temporary silence • sincere and truthful • settle or find a solution • colleagues who have your back • do this actively during a call • quality of being upright and ethical • keep the tone of this calm and pleasant • a positive one of these goes a long way • what your fingers do during chat support • sensitivity when delivering unwanted news • ...

CUSTOMER SERVICE 2024-09-09

CUSTOMER SERVICE crossword puzzle
Across
  1. The best way to handle wait times for patients is to provide excellent _______.
  2. Always do this before entering a patient room
  3. Customer service standards apply not only to patients and their families, but to other ______ of Carle.
  4. An "I CARE" value: We treat others with courtesy, compassion, and kindness while maintaining their dignity and respecting their individual opinions and beliefs
  5. Employee badges should be worn above this area of the body.
  6. A friendly way to make a great first impression
  7. An "I CARE" value: People are able to trust that you will do your work, maintain the highest standards and follow through on assignments and promises.
  8. An "I CARE" value: We work with our patients, each other and external partners to offer the highest quality healthcare in the region. we are part of an interconnected system in which all players have vital roles.
  9. The best attitude to have for productive and supportive organizations and co-workers.
Down
  1. Use this terminology when giving instructions to patients.
  2. Do not use capital letters in an email unless you are INTENTIONALLY DOING THIS!
  3. Avoid discussing patient or business matters in public places to protect ______________.
  4. An "I CARE" value: We think and act with honesty and in the best interest of our patients, visitors, co-workers and the Carle organization.
  5. The most number of rings that should elapse before we answer a phone call.
  6. Acronym for Carle values (Intengrity, Collaboration, Accountability, Respect, Excellence)
  7. We should ask for this prior to placing a patient call on hold.
  8. An "I CARE" value: A passion for going beyond expectations in all that we do. It is a committment to constantly improving our knowledge, skills, and attitudes in the pursuit of care, service and quality.
  9. One of the most important skills we use to convey interest and compassion.
  10. We should do this if there are problems or inconveniences for our patients.
  11. These passengers have top priority when entering an elevator or shuttle bus.

20 Clues: Always do this before entering a patient room • A friendly way to make a great first impression • Use this terminology when giving instructions to patients. • Employee badges should be worn above this area of the body. • We should ask for this prior to placing a patient call on hold. • The most number of rings that should elapse before we answer a phone call. • ...

Customer Service 2021-06-23

Customer Service crossword puzzle
Across
  1. for money
  2. conversation with the customer.
  3. make up
  4. customer
  5. self-service
  6. skill
  7. addressing the customer
  8. sneeze
  9. communication
  10. feel
  11. access knowledgebase
  12. FCR
  13. positive net promoter score.
  14. rude
Down
  1. agents value offering
  2. handshake
  3. requirement
  4. FCR
  5. Satisfaction
  6. and thanking, manners
  7. virtue
  8. manager
  9. probing
  10. is important
  11. Compliance, POPI
  12. condescending
  13. care
  14. shoes
  15. skill

29 Clues: FCR • FCR • care • feel • rude • skill • shoes • skill • virtue • sneeze • make up • manager • probing • customer • for money • handshake • requirement • Satisfaction • self-service • is important • condescending • communication • Compliance, POPI • access knowledgebase • agents value offering • and thanking, manners • addressing the customer • positive net promoter score. • conversation with the customer.

Customer Service 2020-01-24

Customer Service crossword puzzle
Across
  1. Which Insurance company covers vandalism for rental under comp and collision?
  2. What team do we memo for Dents/Windshields?
  3. What if we can not find a member in our system, What do we start?
  4. Hertz/Enterprise and Budget are all what type of a rental Agency?
  5. What does the abbreviation DOW stand for?
  6. If the windshield on a vehicle can only use OEM glass for windshield replacement, the members deductible would be how much?
  7. Which roadside assistance products are reimbursement ONLY, no dispatch?
  8. What is it called when we get a list of coverages on your vehicle from your Insurance Company?
  9. What is the amount we reimburse on Plan C?
  10. First Acceptance coverage always start on what day for a rental ?
Down
  1. If a member with Acceptance calls in stating they hit an animal and need a rental, which claim return packet would we send out?
  2. What is the mileage we cover for a tow on plan D?
  3. For One Stop Shop how much can we authorize the claim for?
  4. What is it called if the vehicle drifts into another lane on your windshield Feature?
  5. What should we ask for or do in handling a dent claim if a member calls in additional dents PRIOR to their appointment?
  6. What is needed if there are 14 dents on the vehicle?
  7. Who do we transfer calls to if a member states that our tow provider damaged their vehicle and it is their first time reporting the damage?
  8. What is the abbreviation for the right front door?
  9. What is not covered on a dent claim?
  10. What is it called when the Dispatch can see the policy in real time?

20 Clues: What is not covered on a dent claim? • What does the abbreviation DOW stand for? • What is the amount we reimburse on Plan C? • What team do we memo for Dents/Windshields? • What is the mileage we cover for a tow on plan D? • What is the abbreviation for the right front door? • What is needed if there are 14 dents on the vehicle? • ...

Customer Service 2017-01-17

Customer Service crossword puzzle
Across
  1. Like the boss. (not the big big boss).
  2. Someone who fixes things (computers, telephones etc).
  3. A business.
  4. The computer screen.
  5. Someone who works for a company.
  6. Not the same.
  7. Someone who buys something.
  8. Someone who lives beside you.
Down
  1. A tool used for hitting nails.
  2. The part of the computer used to type.
  3. from 12pm-5pm.
  4. Cut off.
  5. To break something.
  6. A word that makes a hitting sound.
  7. In Chinese, this is called an "electric brain".
  8. A floor of your house, downstairs.
  9. A company give you a good deal (like buy one get one free).
  10. Your mother's mother.
  11. Feeling nervous or scared.
  12. Making something not broken.
  13. Taken by the police.
  14. PT Begin.

22 Clues: Cut off. • PT Begin. • A business. • Not the same. • from 12pm-5pm. • To break something. • The computer screen. • Taken by the police. • Your mother's mother. • Feeling nervous or scared. • Someone who buys something. • Making something not broken. • Someone who lives beside you. • A tool used for hitting nails. • Someone who works for a company. • A word that makes a hitting sound. • ...

Customer Service 2018-09-06

Customer Service crossword puzzle
Across
  1. considered a comprehensive loss
  2. requested if member disputes coverage
  3. This company has a 72hr rule before mbr is eligible for service after purchasing the policy
  4. department that handles overrides
  5. estimate from the insurance company on the repair cost
  6. department that handles damages by our providers
  7. process of recovering money for loss where our insured is not at fault
  8. $50 towing
  9. service if the keys are locked inside the member’s vehicle
Down
  1. in most cases for dent we cover $75 per _________
  2. must be notarized if there is no police report
  3. 106 and 126 policies are
  4. must be requested on multiple car accidents
  5. should be set on every dent and ding claim
  6. equivalent to a dollar bill
  7. Covered COL for w/s repair/replacement flying _________
  8. left quarter panel
  9. name of dealer where we cover eyesight calibration per red notes
  10. usually the amount of hours that must elapse to be eligible for service
  11. 25 miles of towing

20 Clues: $50 towing • left quarter panel • 25 miles of towing • 106 and 126 policies are • equivalent to a dollar bill • considered a comprehensive loss • department that handles overrides • requested if member disputes coverage • should be set on every dent and ding claim • must be requested on multiple car accidents • must be notarized if there is no police report • ...

Customer Service 2022-04-27

Customer Service crossword puzzle
Across
  1. Stressed at work? Take a few deep_____
  2. When customers return again and again, you’ve earned their________
  3. Customers appreciate it when you go ______ and beyond to help them
  4. you send this type of letter when you are asking for something
  5. ended, a question that could be answered with a one-word answer or a simple "yes" or "no."
  6. Put yourself in the customer’s _______
  7. Remember: _________ are always right
  8. Customer Works inside a business
  9. with customers
  10. Being a good ______ is an important aspect of
  11. requires concentration so that your brain processes meaning from words and sentences
  12. shortened electronic mail
Down
  1. _______ impressions are important. Be polite to
  2. Customer, customer that purchases goods or services from a business
  3. Having _______ for customers shows you care.
  4. Don’t be distracted–stay ______ on your customer
  5. Form, you fill it out when you have a problem with a product or service
  6. act of transferring information from one place, person or group to another.
  7. Are you still hungry? is an example of which type of sentence
  8. language, is communicating without words
  9. sentence used when you want to make a statement
  10. a method of communication when dealing with customers
  11. Rhymes with sympathy)
  12. Always try your ____ to solve customer problems
  13. no matter what.
  14. is simply the act of perceiving sound by the ear.

26 Clues: with customers • no matter what. • Rhymes with sympathy) • shortened electronic mail • Customer Works inside a business • Remember: _________ are always right • Stressed at work? Take a few deep_____ • Put yourself in the customer’s _______ • language, is communicating without words • Having _______ for customers shows you care. • Being a good ______ is an important aspect of • ...

Customer Service 2024-10-04

Customer Service crossword puzzle
Across
  1. Quick replies to all forms of communication
  2. A positive one will make your day better
  3. A ____ during a phone conversation can be used to emphasize a point
  4. Taking personal responsibility for a customer's complaint is taking _____
  5. The people you serve each day
  6. Understanding and identifying with your customers' feelings is called ____
  7. Your most important communication tool when you're on the phone
  8. You start each call with a friendly _____
Down
  1. Being polite, respectful and competent
  2. The most important customer service skill
  3. The annual celebration of the importance of customer service
  4. Without delay; immediate
  5. When speaking with customers you should vary the ____
  6. Treat each customer as if they're the ____ one you'll deal with
  7. Delighting your customer means ____ their expectations
  8. Helps clients find the right insurance policies to meet their needs
  9. Customer service that anticipates customer needs before they arise
  10. Quality of being trustworthy
  11. You sound more relaxed and friendly when you
  12. Listening carefully

20 Clues: Listening carefully • Without delay; immediate • Quality of being trustworthy • The people you serve each day • Being polite, respectful and competent • A positive one will make your day better • The most important customer service skill • You start each call with a friendly _____ • Quick replies to all forms of communication • You sound more relaxed and friendly when you • ...

Customer Service 2022-03-01

Customer Service crossword puzzle
Across
  1. Method of gathering information through phone calls
  2. The conduct aim or qualities that characterize or mark a profession
  3. Service a customer received before during and after a purchase or service
  4. Continuously returns to conduct business with the same organization
  5. Service that motivates a customer to purchase a product or service
  6. When the customers' expectations are met
  7. individuals within the same organization
  8. The "P" in professionalism
  9. A customer who is easy to deal with and doesn't complain
  10. Purchases service or product from outside the business
Down
  1. Customers grouped together to discuss topics relating to the company. ​
  2. Speaks too much and is far from the point
  3. Csr attribute relating to time
  4. Gets straight to the point
  5. Communication in which physical behaviors are used to express or convey the information
  6. uses people unknown to company personnel to visit the company to assess the first impression
  7. Answered with Yes or No
  8. The "O" in professionalism
  9. Thinking of new ways to do your job and satisfy customers
  10. They determine the success of a company's product

20 Clues: Answered with Yes or No • Gets straight to the point • The "O" in professionalism • The "P" in professionalism • Csr attribute relating to time • When the customers' expectations are met • individuals within the same organization • Speaks too much and is far from the point • They determine the success of a company's product • ...

Customer Service 2020-10-09

Customer Service crossword puzzle
Across
  1. reason 80% customers don’t return (2 words)
  2. what customers do if they are upset or disappointed
  3. the rules for proper behaviors and manners
  4. getting back to customers who have made a complaint (2 words)
  5. it is important to start with the right ______
  6. it is important to know your town and ________
  7. important behavior to maintain when meeting people (2 words)
  8. what you should do when two new people are meeting
  9. important behavior, can give away how you really feel (2 words)
Down
  1. the least effective way to communicate
  2. sharing information
  3. getting information from customers, regarding a product or service
  4. impression which are form in seconds
  5. greet guests ________
  6. it is important to _____ your products, services and customers
  7. doing the right, polite behavior
  8. how many people you tell if you don’t like a product or service
  9. avoid ____ terms
  10. the most common form of communication through the eyes

19 Clues: avoid ____ terms • sharing information • greet guests ________ • doing the right, polite behavior • impression which are form in seconds • the least effective way to communicate • the rules for proper behaviors and manners • reason 80% customers don’t return (2 words) • it is important to start with the right ______ • it is important to know your town and ________ • ...

customer service 2023-06-24

customer service crossword puzzle
Across
  1. A thing that happens, especially one of importance
  2. A person the visits the casino
  3. Native American people who developed in Florida in the 18th century
  4. A thing that is given free, often for promotional purposes
  5. A global loyalty program unlike any other
  6. An instance of selecting the winner or winners
  7. When a guest receives free play because they have a valid email
  8. A series of contests between several guests, who compete for an overall prize
Down
  1. A guest that has a Unity card
  2. A machine that you try to win money from by putting coins into it
  3. A northerner who moves to a warmer southern state in the winter
  4. A polite word or sign of welcome or recognition
  5. An extra amount of free play that is added to someone’s account because of their play
  6. A membership that you must be invited not by earning tier
  7. Our entry level membership
  8. When a guest earns 15,000 tier points, they become an
  9. Our second-tier level that you must earn 15,000 tier points to become
  10. When a guest wins over 1,200 it is considered a….
  11. A public room or building where gambling games are played

19 Clues: Our entry level membership • A guest that has a Unity card • A person the visits the casino • A global loyalty program unlike any other • An instance of selecting the winner or winners • A polite word or sign of welcome or recognition • When a guest wins over 1,200 it is considered a…. • A thing that happens, especially one of importance • ...

Customer Service 2023-10-02

Customer Service crossword puzzle
Across
  1. When someone needs to stop working for a period of time
  2. What we want to be when someone calls with a challenge
  3. When multiple teams work together
  4. What the COE reviews and makes recommendations for action
  5. What we strive for with Customer Service
  6. The team that is our call center
  7. What happens when we help someone, they are?
  8. What's considered our business hours
  9. What Workday is for us
  10. Hear with intention
Down
  1. Who runs Labor Law Posters?
  2. What we always want to be when someone calls us
  3. The training we send out each year
  4. What some may need in the morning
  5. Who calls the HRSC?
  6. What we do when we look up an answer
  7. Provide the best to the customer
  8. If the caller is upset, remain
  9. Who do we send Tier 2 questions to?

19 Clues: Who calls the HRSC? • Hear with intention • What Workday is for us • Who runs Labor Law Posters? • If the caller is upset, remain • The team that is our call center • Provide the best to the customer • What some may need in the morning • When multiple teams work together • The training we send out each year • Who do we send Tier 2 questions to? • ...

customer service 2023-06-30

customer service crossword puzzle
Across
  1. A thing that happens, especially one of importance
  2. A person that visits the casino is our
  3. Native American people who developed in Florida in the 18th century
  4. A thing that is given free, often for promotional purposes
  5. A global loyalty program unlike any other
  6. An instance of selecting the winner or winners
  7. When a guest receives free play because they have a valid email
  8. A series of contests between several guests, who compete for an overall prize
Down
  1. A guest that has a Unity card
  2. A machine that you try to win money from by putting coins into it
  3. A northerner who moves to a warmer southern state in the winter
  4. A polite word or sign of welcome or recognition
  5. An extra amount of free play that is added to someone’s account because of their play
  6. A membership that you must be invited not by earning tier credits
  7. our entry level membership
  8. When a guest earns 15,000 tier points, they become an
  9. Our second-tier level that you must earn 4,000 tier credits
  10. When a guest wins over 1,200 it is considered a….
  11. A public room or building where gambling games are played

19 Clues: our entry level membership • A guest that has a Unity card • A person that visits the casino is our • A global loyalty program unlike any other • An instance of selecting the winner or winners • A polite word or sign of welcome or recognition • When a guest wins over 1,200 it is considered a…. • A thing that happens, especially one of importance • ...

Customer Service 2022-09-15

Customer Service crossword puzzle
Across
  1. the most important communication tool when on the telephone
  2. taking personal responsibility for a customer's complaint
  3. disregard a customer deliberately
  4. makes the dream work
  5. a customer who needs immediate action wont like these
  6. allow an angry customer to do this before trying to solve their query
  7. customer complaints should be seen as ______ to improve service
  8. this negative word should be removed from our customer service vocabulary
  9. you do this to find out what a customer wants
  10. delighting customers means __________their expectations
Down
  1. be concerned about the customer
  2. the people we are here to serve
  3. you sound more relaxed and friendly when you _____ while talking on the telephone
  4. exchange information
  5. what a customer wants from us when there is a problem
  6. we must aim to get customer service right _____time
  7. when speaking with customers you should vary the ____ of your voice
  8. a positive one will help you deal with all types of customers
  9. you need to ask these to find out what the customer wants

19 Clues: exchange information • makes the dream work • be concerned about the customer • the people we are here to serve • disregard a customer deliberately • you do this to find out what a customer wants • we must aim to get customer service right _____time • what a customer wants from us when there is a problem • a customer who needs immediate action wont like these • ...

CUSTOMER SERVICE 2020-07-11

CUSTOMER SERVICE crossword puzzle
Across
  1. the quality
  2. the
  3. spoken
  4. a broadly
  5. a person
  6. a means
  7. the quality
  8. maximum
  9. Expected
  10. achieving
Down
  1. the process or act
  2. fullfilment
  3. reacting
  4. say something
  5. the act
  6. the showing of politeness in one's attitude and behaviour towards others
  7. work partner
  8. feeling
  9. very enthusiastic
  10. Free

20 Clues: the • Free • spoken • the act • a means • maximum • feeling • reacting • a person • Expected • a broadly • achieving • the quality • fullfilment • the quality • work partner • say something • very enthusiastic • the process or act • the showing of politeness in one's attitude and behaviour towards others

Customer Service 2020-10-09

Customer Service crossword puzzle
Across
  1. reason 80% customers don’t return (2 words)
  2. what customers do if they are upset or disappointed
  3. the rules for proper behaviors and manners
  4. getting back to customers who have made a complaint (2 words)
  5. it is important to start with the right ______
  6. it is important to know your town and ________
  7. important behavior to maintain when meeting people (2 words)
  8. what you should do when two new people are meeting
  9. important behavior, can give away how you really feel (2 words)
Down
  1. the least effective way to communicate
  2. sharing information
  3. getting information from customers, regarding a product or service
  4. impression which are form in seconds
  5. greet guests ________
  6. it is important to _____ your products, services and customers
  7. doing the right, polite behavior
  8. how many people you tell if you don’t like a product or service
  9. avoid ____ terms
  10. the most common form of communication through the eyes

19 Clues: avoid ____ terms • sharing information • greet guests ________ • doing the right, polite behavior • impression which are form in seconds • the least effective way to communicate • the rules for proper behaviors and manners • reason 80% customers don’t return (2 words) • it is important to start with the right ______ • it is important to know your town and ________ • ...

Customer Service 2014-01-28

Customer Service crossword puzzle
Across
  1. Guidelines for giving good service
  2. These skills are an important part of a customer service job
  3. Where you greet a customer
  4. Positive body language
  5. Receptionists should make sure all customers do this when they arrive
  6. Another word for welcome
  7. Customer expect this
  8. Another word for co-worker
  9. Customer service job role
Down
  1. Customer inquiries?
  2. A receptionist may use this list to find staff
  3. Place where you work
  4. All customer service staff need this so they know how to do their job properly
  5. of polite
  6. A colleague is this type of customer
  7. Another word for assist
  8. External customer
  9. The correct way or method to provide good customer service
  10. Customer Service assistants should always be this

19 Clues: of polite • External customer • Customer inquiries? • Place where you work • Customer expect this • Positive body language • Another word for assist • Another word for welcome • Customer service job role • Where you greet a customer • Another word for co-worker • Guidelines for giving good service • A colleague is this type of customer • A receptionist may use this list to find staff • ...

customer service 2024-03-14

customer service crossword puzzle
Across
  1. Sebutkan satu strategi untuk meningkatkan retensi pelanggan
  2. Apa itu "emosional intelligence" dalam konteks customer service?
  3. Apa yang dimaksud dengan "pemecahan masalah" dalam customer service?
  4. Apa yang dimaksud dengan "kecepatan respons" dalam customer service?
  5. Apa manfaat dari memberikan pelayanan yang ramah?
  6. Sebutkan satu contoh layanan pelanggan yang luar biasa.
  7. Apa yang dimaksud dengan "pelatihan customer service"?
  8. Mengapa penting memiliki keterampilan komunikasi yang baik dalam customer service?
  9. Apa yang dimaksud dengan "customer service"?
  10. Mengapa penting untuk mendengarkan dengan baik dalam customer service?
Down
  1. Apa peran teknologi dalam meningkatkan layanan pelanggan?
  2. Mengapa penting untuk mengukur kepuasan pelanggan secara teratur?
  3. Mengapa penting untuk memberikan jawaban yang tepat waktu?
  4. Sebutkan satu contoh masalah umum dalam layanan pelanggan
  5. Apa arti dari "loyalitas pelanggan"?
  6. Bagaimana cara mengelola konflik dalam layanan pelanggan?
  7. Mengapa penting untuk menjaga privasi pelanggan?
  8. Sebutkan satu teknik untuk meningkatkan kepuasan pelanggan

18 Clues: Apa arti dari "loyalitas pelanggan"? • Apa yang dimaksud dengan "customer service"? • Mengapa penting untuk menjaga privasi pelanggan? • Apa manfaat dari memberikan pelayanan yang ramah? • Apa yang dimaksud dengan "pelatihan customer service"? • Sebutkan satu contoh layanan pelanggan yang luar biasa. • Apa peran teknologi dalam meningkatkan layanan pelanggan? • ...

Customer service 2023-05-14

Customer service crossword puzzle
Across
  1. a word that also means a drink
  2. feedback is gathered and used for what purpose?
  3. activities people undertake for fun in their free time
  4. a way of sending a message
  5. friendly, generous reception and entertainment of guests
  6. how a customer should feel the moment they enter the business premises
  7. good eye contact indicates this
  8. visiting different places as a tourist or for work
Down
  1. the best way to find out when having a conversation is to use open ended questions instead of closed questions
  2. customer's expressing dissatisfaction with a product or service
  3. the combined effort of a group, especially when efficient and effective
  4. a way to collect customer feedback
  5. a person's personal presentation and cleanliness
  6. facial expression used to indicate you are pleased to see someone
  7. make up 7% of the way we communicate
  8. a word that also means accommodation
  9. an energetic, and positive interest in something
  10. a harmonious relationship characterised by mutual understanding and empathy that makes good communication easy

18 Clues: a way of sending a message • a word that also means a drink • good eye contact indicates this • a way to collect customer feedback • make up 7% of the way we communicate • a word that also means accommodation • feedback is gathered and used for what purpose? • a person's personal presentation and cleanliness • an energetic, and positive interest in something • ...

Customer Service 2020-03-11

Customer Service crossword puzzle
Across
  1. if the tow receipt submitted states an arrest was made (which we dont cover) what do we need in addition to that receipt for confirmation of the arrest
  2. Do we cover a bumper if it is metal
  3. How much of a deductible would the 292 u7 policies have for windshield
  4. Which two documents are not needed when it is a total loss
  5. should we review photos if a dlr or mbr is on the line insisting that we do so trying to expedite a claim that has been on going
  6. How many miles does the member have to be away from home in order to receive food and lodging (other than the green/red notes reflecting 100 miles)
  7. Who do we reimburse for an on site rv repair
  8. Which insurance company do we not need an affidavit for rental
  9. This document can verify all vehicles on the policy
  10. If a member is calling insisting he has coverage for oil change and maintenance and we do not find a policy, which type of claim should we open
  11. What should we always read to the customer prior to gathering any info of the damage for the claim
Down
  1. What should we always do to finalize a windshield repair claim once the cvqs are filled even if it is a denial or we auth the dlr
  2. Which two windshield policies dont have a deductible
  3. Which policies are reimbursement only for rsa
  4. What do we still set up for a windshield bit claim, although we can not dispatch
  5. We cover for PAINTLESS dent repair, if in the case we can see it is just paint transfer in a photo can we move forward
  6. what is one policy that we dont need a claim form for
  7. Do we give out direct extensions to members on the line for client relations agents
  8. Who do we contact if a member is calling in with a vendor complaint and this is the first call
  9. This product code covers a maximum of 6 dents only per membership period

20 Clues: Do we cover a bumper if it is metal • Who do we reimburse for an on site rv repair • Which policies are reimbursement only for rsa • This document can verify all vehicles on the policy • Which two windshield policies dont have a deductible • what is one policy that we dont need a claim form for • Which two documents are not needed when it is a total loss • ...

Customer Service 2023-09-21

Customer Service crossword puzzle
Across
  1. To relate to another's situation.
  2. The people we are here to serve.
  3. Assistance or support for customers.
  4. Two or more people communicating are having this.
  5. What the customer want from us when there is a problem.
  6. Service is about the way we _______ our customers.
  7. The type of experience we want our community to have with Council.
  8. The part of your voice that should be positive.
  9. The opposite of rigid.
  10. A customer who needs immediate action won't like this.
Down
  1. To restate at a high level a customer's issue for clarity.
  2. Service, An important focus of the organization.
  3. You need to ask these to find out what the customer wants.
  4. The standards customers expect.
  5. The act of conveying a message to others.
  6. Paying attention to what one is saying.
  7. To meet customer needs or wants.
  8. Be interested and invested in delivering the best possible service.

18 Clues: The opposite of rigid. • The standards customers expect. • The people we are here to serve. • To meet customer needs or wants. • To relate to another's situation. • Assistance or support for customers. • Paying attention to what one is saying. • The act of conveying a message to others. • The part of your voice that should be positive. • ...

Customer Service 2015-02-12

Customer Service crossword puzzle
Across
  1. Greeting customers warmly
  2. Advise customers how to get ahead financially
  3. Debt is not a major worry as most are mortgage free with little debt
  4. Wearing your nametag
  5. Own it
  6. Thanking the customer
  7. Listen with empathy
  8. Generates message in FFT that include useful tips & qualified leads
  9. Married, homeowner with children
  10. Enables employees to deliver excellent service to all customers regardless of were the branch is domiciled
  11. Preparing for the day's customer activities
Down
  1. Doing it right the 1st time
  2. Going the extra mile
  3. Simple financial goals and few assets
  4. Keeping the promise
  5. Follow through
  6. Uses open ended questions and parapharasing to gain insight
  7. Foundation on which to build and retain profitable customer relationships

18 Clues: Own it • Follow through • Keeping the promise • Listen with empathy • Going the extra mile • Wearing your nametag • Thanking the customer • Greeting customers warmly • Doing it right the 1st time • Married, homeowner with children • Simple financial goals and few assets • Preparing for the day's customer activities • Advise customers how to get ahead financially • ...

customer service 2024-03-14

customer service crossword puzzle
Across
  1. Sebutkan satu strategi untuk meningkatkan retensi pelanggan
  2. Apa itu "emosional intelligence" dalam konteks customer service?
  3. Apa yang dimaksud dengan "pemecahan masalah" dalam customer service?
  4. Apa yang dimaksud dengan "kecepatan respons" dalam customer service?
  5. Apa manfaat dari memberikan pelayanan yang ramah?
  6. Sebutkan satu contoh layanan pelanggan yang luar biasa.
  7. Apa yang dimaksud dengan "pelatihan customer service"?
  8. Mengapa penting memiliki keterampilan komunikasi yang baik dalam customer service?
  9. Apa yang dimaksud dengan "customer service"?
  10. Mengapa penting untuk mendengarkan dengan baik dalam customer service?
Down
  1. Apa peran teknologi dalam meningkatkan layanan pelanggan?
  2. Mengapa penting untuk mengukur kepuasan pelanggan secara teratur?
  3. Mengapa penting untuk memberikan jawaban yang tepat waktu?
  4. Sebutkan satu contoh masalah umum dalam layanan pelanggan
  5. Apa arti dari "loyalitas pelanggan"?
  6. Bagaimana cara mengelola konflik dalam layanan pelanggan?
  7. Mengapa penting untuk menjaga privasi pelanggan?
  8. Sebutkan satu teknik untuk meningkatkan kepuasan pelanggan

18 Clues: Apa arti dari "loyalitas pelanggan"? • Apa yang dimaksud dengan "customer service"? • Mengapa penting untuk menjaga privasi pelanggan? • Apa manfaat dari memberikan pelayanan yang ramah? • Apa yang dimaksud dengan "pelatihan customer service"? • Sebutkan satu contoh layanan pelanggan yang luar biasa. • Apa peran teknologi dalam meningkatkan layanan pelanggan? • ...

Customer Service 2021-02-15

Customer Service crossword puzzle
Across
  1. The act of distributing something.
  2. Facial expression showing pleasure.
  3. Just looking
  4. Disagreement, discontent.
  5. Transmit information.
  6. Customers and co-workers deserve your _____.
  7. A feeling of assurance
  8. When a customer returns again and again.
  9. Not for public knowledge
Down
  1. A law of the government.
  2. An acknowledgement when meeting.
  3. A place with many shops all together
  4. Contentment.
  5. Someone who pays for goods or services.
  6. An extra item sold to the customer.
  7. _________ impressions are important.
  8. Tolerant and willingness to endure.

17 Clues: Just looking • Contentment. • Transmit information. • A feeling of assurance • A law of the government. • Not for public knowledge • Disagreement, discontent. • An acknowledgement when meeting. • The act of distributing something. • Facial expression showing pleasure. • An extra item sold to the customer. • Tolerant and willingness to endure. • A place with many shops all together • ...

Customer Service 2020-03-13

Customer Service crossword puzzle
Across
  1. Which product codes cover roadside assistance on a reimbursement only basis?
  2. This product code/plan letter covers a maximum of 6 dents per policy period?
  3. If a member is stating he has coverage for an oil change but no policy is located, what should we open?
  4. Which two plan letters have a deductible for windshield replacement claims?
  5. What should we always do to finalize a windshield repair claim once the CVQs are completed?
  6. This document verifies all vehicles listed on the insurance policy
  7. Who do we reimburse for an onsite RV repair?
  8. Is a metal bumper covered for PDR?
Down
  1. How much is the deductible on a 292 U7 policy for windshield replacement?
  2. What is one of the warranty companies that sells rental/roadside policies with us?
  3. What should we always read to the member prior to gathering information on the damage for a dent or windshield claim?
  4. How many miles does the member have to be away from home in order to be eligible for emergency travel expense (aside from red/green notes specifying otherwise)?
  5. Who do we contact if a member is calling in with a damage complaint from a provider and this is the first time they're calling?
  6. Which two documents are not needed if the vehicle is a total loss?
  7. If the tow receipt submitted states an arrest was made, what do we need in addition to the receipt for confirmation of this arrest?
  8. What do we set up on a windshield BIT claim?
  9. Do we need an affidavit on rental reimbursement claims for Endurance?
  10. Should we review photos if a dealer/member is on the line attempting to expedite a claim that has been ongoing?
  11. Do we give out direct extensions for Client Relations?
  12. We cover for paintless dent repair. If processing is able to see that a photo simply contains paint transfer, can we move forward?

20 Clues: Is a metal bumper covered for PDR? • What do we set up on a windshield BIT claim? • Who do we reimburse for an onsite RV repair? • Do we give out direct extensions for Client Relations? • Which two documents are not needed if the vehicle is a total loss? • This document verifies all vehicles listed on the insurance policy • ...

CUSTOMER SERVICE 2016-09-30

CUSTOMER SERVICE crossword puzzle
Across
  1. GET THE GOODS WHERE THEY NEED TO BE
  2. THE PLACE WITH ALL THE TREES
  3. MONEY MONEY MONEY
  4. SOMEWHERE WE WORK
  5. WHAT WE ASPIRE TO
  6. WE USE THIS ON YOUR SKIN
  7. WHAT GETS US THROUGH THE DAY
Down
  1. THIS IS A FAVOURITE OF RACHEL FROM FRIENDS
  2. WE NEED THIS TO PLACE ORDERS
  3. THEY SET THE RULES
  4. THIS DEPARTMENT PAY THE BILLS
  5. SOMETHING WE TALK TO CUSTOMERS ON
  6. WHAT IS REQUIRED
  7. WHERE WE SIT
  8. WHAT ACCOUNTS RECEIVABLE IS ALL ABOUT
  9. WHAT ANNOYS ACCOUNTS RECEIVABLE
  10. WE TALK TO THE PUBLIC

17 Clues: WHERE WE SIT • WHAT IS REQUIRED • MONEY MONEY MONEY • SOMEWHERE WE WORK • WHAT WE ASPIRE TO • THEY SET THE RULES • WE TALK TO THE PUBLIC • WE USE THIS ON YOUR SKIN • WE NEED THIS TO PLACE ORDERS • THE PLACE WITH ALL THE TREES • WHAT GETS US THROUGH THE DAY • THIS DEPARTMENT PAY THE BILLS • WHAT ANNOYS ACCOUNTS RECEIVABLE • SOMETHING WE TALK TO CUSTOMERS ON • ...

CUSTOMER SERVICE 2016-09-30

CUSTOMER SERVICE crossword puzzle
Across
  1. THIS IS A FAVOURITE OF RACHEL FROM FRIENDS
  2. THIS DEPARTMENT PAY THE BILLS
  3. WHERE WE SIT
  4. WHAT ANNOYS ACCOUNTS RECEIVABLE
  5. WHAT IS REQUIRED
  6. THE PLACE WITH ALL THE TREES
  7. MONEY MONEY MONEY
  8. SOMEWHERE WE WORK
  9. GET THE GOODS WHERE THEY NEED TO BE
Down
  1. WE TALK TO THE PUBLIC
  2. WHAT ACCOUNTS RECEIVABLE IS ALL ABOUT
  3. THEY SET THE RULES
  4. WHAT GETS US THROUGH THE DAY
  5. WE USE THIS ON YOUR SKIN
  6. WE NEED THIS TO PLACE ORDERS
  7. SOMETHING WE TALK TO CUSTOMERS ON
  8. WHAT WE ASPIRE TO

17 Clues: WHERE WE SIT • WHAT IS REQUIRED • MONEY MONEY MONEY • WHAT WE ASPIRE TO • SOMEWHERE WE WORK • THEY SET THE RULES • WE TALK TO THE PUBLIC • WE USE THIS ON YOUR SKIN • WHAT GETS US THROUGH THE DAY • WE NEED THIS TO PLACE ORDERS • THE PLACE WITH ALL THE TREES • THIS DEPARTMENT PAY THE BILLS • WHAT ANNOYS ACCOUNTS RECEIVABLE • SOMETHING WE TALK TO CUSTOMERS ON • ...

Customer Service 2017-05-17

Customer Service crossword puzzle
Across
  1. Apologize for any __________ or stated inconvenience.
  2. _________ and make eye contact.
  3. Focus on ________, options, and alternatives.
  4. Be ____ to new ideas.
  5. Know when to _________ a supervisor.
  6. Use _____ language to answer questions.
  7. Have positive _____ language.
  8. _____ with a smile.
Down
  1. Avoid all _______.
  2. Clarify and ask ____________ before a customer leaves.
  3. ___________ what you promised.
  4. Take it professionally, not __________.
  5. Do not use __________.
  6. Use strong action-oriented __________ line.
  7. Treat every customer as if they were your _______ customer.
  8. Avoid hold times of more than ___ seconds without checking back in.
  9. Answer the phone within ____ rings.

17 Clues: Avoid all _______. • _____ with a smile. • Be ____ to new ideas. • Do not use __________. • Have positive _____ language. • ___________ what you promised. • _________ and make eye contact. • Answer the phone within ____ rings. • Know when to _________ a supervisor. • Take it professionally, not __________. • Use _____ language to answer questions. • ...

Customer Service 2024-08-22

Customer Service crossword puzzle
Across
  1. Parts coming from HMAG
  2. Where to look up hospital information
  3. Capital ____ Order
  4. Parts under ____
  5. VA orders
  6. Not Shipping FDX GRND
  7. Inputting dollar amount for shipping
  8. New Order
  9. Shipping out of the country
  10. How to look up pricing
Down
  1. Bills for customers
  2. Replacement Parts Document
  3. Processing a ___ and ____
  4. Creating a FedEx label for ____
  5. Automatic SO processing for customers
  6. Issue a credit Document
  7. Ventilator packages

17 Clues: VA orders • New Order • Parts under ____ • Capital ____ Order • Bills for customers • Ventilator packages • Not Shipping FDX GRND • Parts coming from HMAG • How to look up pricing • Issue a credit Document • Processing a ___ and ____ • Replacement Parts Document • Shipping out of the country • Creating a FedEx label for ____ • Inputting dollar amount for shipping • ...

Customer Service 2017-09-28

Customer Service crossword puzzle
Across
  1. Lend a hand
  2. Someone who has won first place in a competition
  3. Contentment
  4. The stars of the Stars and Stripes meaning
  5. Recognize with gratitude; be grateful for
  6. Closet star to the Earth
  7. Transmit information
  8. Scientific name for "shooting stars"
  9. Good-natured tolerance of delay or incompetence
Down
  1. Take one for the _____________
  2. Work done by one person or group that benefits another
  3. The act of giving hope or support to someone
  4. Agcy, know to shoot for the stars
  5. Hear with intention
  6. Someone who pays for goods or services
  7. The ___________ before the storm
  8. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement

17 Clues: Lend a hand • Contentment • Hear with intention • Transmit information • Closet star to the Earth • Take one for the _____________ • The ___________ before the storm • Agcy, know to shoot for the stars • Scientific name for "shooting stars" • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • ...

Customer Service Sentence Puzzle 2021-10-11

Customer Service Sentence Puzzle crossword puzzle
Across
  1. Improving customer service in order to stay ahead of competitors
  2. Over and above the basic product or service
  3. A person in an organization perceived by the customer as giving the customer service.
  4. Identifying all risks which may exist and evaluating them for seriousness and the likelihood an incident
  5. Person in the same organization as the service provider
  6. When several customers want customer service at the same time
  7. What people think should happen and how they should be treated in relation to customer service
  8. During a customer service procedure there may be several points when customer awareness of customer service quality is particularly high
  9. When the customer and service deliverer exchange information, product or service
Down
  1. What a customer remembers about the customer service received
  2. A brief statement of the main purpose of an organization
  3. A question raised for inquiry, consideration, or solution.
  4. A statement that you are unhappy or not satisfied with something
  5. States the extent and limits of customer service offered by an organization
  6. A bond formed due to the outcome of individual customer service transactions
  7. What an organization does in order to meet customer expectations and generate customer satisfaction

16 Clues: Over and above the basic product or service • Person in the same organization as the service provider • A brief statement of the main purpose of an organization • A question raised for inquiry, consideration, or solution. • What a customer remembers about the customer service received • When several customers want customer service at the same time • ...

Customer Service 2024-10-09

Customer Service crossword puzzle
Across
  1. you take these everyday
  2. newest company
  3. eating break
  4. message inside of card
  5. your job title
  6. cebu team
  7. annual celebration
  8. smile and move
  9. green sister company
Down
  1. turkey day
  2. 123print's main seller
  3. the boss
  4. our main company
  5. the red company
  6. restarting this
  7. you get two of these (15 mins each)

16 Clues: the boss • cebu team • turkey day • eating break • newest company • your job title • smile and move • the red company • restarting this • our main company • annual celebration • green sister company • 123print's main seller • message inside of card • you take these everyday • you get two of these (15 mins each)

AAFES crossword 2022-04-20

AAFES crossword crossword puzzle
Across
  1. Abbreviation for Army & Air Force Exchange Service
  2. step one of great customer service
  3. store is closed by elves
  4. keep store sparkling
  5. where we are located
  6. our financial goal every day
  7. step four of great customer service
  8. double pay on this day
  9. step two of great customer service
  10. our first priority
Down
  1. step three of great customer service
  2. where we get coffee
  3. ship from store abbreviation
  4. every two weeks we get money
  5. on line learning
  6. working together
  7. payroll system
  8. vacation leave abbreviation
  9. mini communicator program

19 Clues: payroll system • on line learning • working together • our first priority • where we get coffee • keep store sparkling • where we are located • double pay on this day • store is closed by elves • mini communicator program • vacation leave abbreviation • ship from store abbreviation • every two weeks we get money • our financial goal every day • step one of great customer service • ...

Customer Service 2022-08-01

Customer Service crossword puzzle
Across
  1. System you use to check your breaks/lunches
  2. Line you call when you need a translator
  3. Our team name
  4. Video system that you log into every morning
  5. An application used for communication
  6. Form you fill out when customer does NOT want contact
  7. Customer needs to be contacted by a Product ________
  8. System you use to clock in/out everyday
Down
  1. Something you do immediately after a call
  2. 3MIS/24MIS are know as...
  3. Code you use to request to leave early
  4. Phone system you log into every morning
  5. what to get if the customer does not have a case number
  6. Department you transfer to when a customer needs help
  7. web browser that is used daily
  8. The Customer Relationship Center is open everyday but this day

16 Clues: Our team name • 3MIS/24MIS are know as... • web browser that is used daily • An application used for communication • Code you use to request to leave early • Phone system you log into every morning • System you use to clock in/out everyday • Line you call when you need a translator • Something you do immediately after a call • System you use to check your breaks/lunches • ...

Customer Service 2024-03-06

Customer Service crossword puzzle
Across
  1. assisted a customer in finding a card
  2. asked a customer for their favorite item in store
  3. enrolled (3) or more CR Members in one day
  4. your name was mentioned in a survey
  5. thanked a customer for visiting
  6. checked on a customer
  7. showed a customer how a product works
  8. your name was mentioned on a survey
Down
  1. offered a customer assistance
  2. wrote your name on a (5) receipts
  3. found an item a customer requested
  4. made a product suggestion
  5. helped a customer shop
  6. greeted a customer
  7. mentioned a customer by their name
  8. sold a product over $20.00

16 Clues: greeted a customer • checked on a customer • helped a customer shop • made a product suggestion • sold a product over $20.00 • offered a customer assistance • thanked a customer for visiting • wrote your name on a (5) receipts • found an item a customer requested • mentioned a customer by their name • your name was mentioned in a survey • your name was mentioned on a survey • ...

Customer Service 2023-01-26

Customer Service crossword puzzle
Across
  1. a good report
  2. not enough people to serve
  3. getting item from shop to door
  4. standard of service or product
  5. buyer
  6. well priced
  7. a job someone does for you
Down
  1. the kind of shop to the customer
  2. type of payment card
  3. very pleased customer
  4. when customers come back again
  5. good support
  6. type of payment card
  7. to buy
  8. items available in store
  9. negative response to the seller
  10. asking for customer opinion

17 Clues: buyer • to buy • well priced • good support • a good report • type of payment card • type of payment card • very pleased customer • items available in store • not enough people to serve • a job someone does for you • asking for customer opinion • when customers come back again • getting item from shop to door • standard of service or product • negative response to the seller • ...

Global Organizational Crossword Puzzle 2024-09-10

Global Organizational Crossword Puzzle crossword puzzle
Across
  1. Director of Global Customer Master Data
  2. Sr. Customer Service Supervisor of Master Data Budapest
  3. Sr. Customer Service Supervisor of Nalco Water
  4. Director of Customer Service
  5. Sr. Customer Service Manager
  6. Chairman of the Board &CEO
  7. Global Sr. CS Manager Operational Analytics
  8. Sr. Customer Service Manager
  9. VP of Customer Service Europe
Down
  1. EVP of Global Supply Chain
  2. Sr. Customer Service Supervisor of Canada
  3. Sr. Customer Service Supervisor of pest Master Data Argentina
  4. Sr. Customer Service Supervisor of FSS
  5. Sr. Customer Supervisor Frontline
  6. Sr. Customer Service Manager
  7. VP of Global Customer Service
  8. Sr. Customer Service Manager

17 Clues: EVP of Global Supply Chain • Chairman of the Board &CEO • Sr. Customer Service Manager • Director of Customer Service • Sr. Customer Service Manager • Sr. Customer Service Manager • Sr. Customer Service Manager • VP of Global Customer Service • VP of Customer Service Europe • Sr. Customer Supervisor Frontline • Sr. Customer Service Supervisor of FSS • ...

Customer service 2023-08-15

Customer service crossword puzzle
Across
  1. A communication that you use your mouth
  2. When customers are not happy they put in
  3. The opposite of offline
  4. Talking to customer not face to face
  5. Companies communicate with customers
  6. Amy is
Down
  1. How we treat customers
  2. Dealing with customers in shops
  3. Staff complete tasks in a timely manner are
  4. You use your ears to
  5. When a customer is treated well they are
  6. A form of communication with no speech
  7. Staff do this to meet customer satisfaction
  8. Unsatisfied customers are this
  9. Jennifer is
  10. Communicating with customers online

16 Clues: Amy is • Jennifer is • You use your ears to • How we treat customers • The opposite of offline • Unsatisfied customers are this • Dealing with customers in shops • Communicating with customers online • Talking to customer not face to face • Companies communicate with customers • A form of communication with no speech • A communication that you use your mouth • ...

Customer Service - Internal and Interactive Marketing Topic 1 2020-02-16

Customer Service - Internal and Interactive Marketing Topic 1 crossword puzzle
Across
  1. You must respond to customer feedback quickly with service (x)
  2. Customer service is an organization’s (x) to supply their customers’ wants and needs
  3. A loyal customer is one who obeys the three R’s: Retention, Repeat Sales, and (x)
  4. The Services Marketing Triangle reinforces the importance of people and processes in a company’s ability to deliver the promises made during the (X) marketing activities
  5. Xerox conducted a study which found that a “highly satisfied” customer is (x) times more likely to buy again as one who is simply “satisfied”.
  6. Customer service is the ability to provide a service or product in the way that it has been (x)
  7. Your business success depends on how you(x)your employees
  8. Customer service is a (x) attitude that can be summed up as: I care and I can do
  9. it is critical that managers understand and (x)internal service quality
  10. The Services Marketing (X) is a strategic marketing model. It provides a visual way of understanding the importance of people in a services business
  11. Internal service quality is defined as the quality of services frontline employees (x) from the rest of the organisation
  12. Service that is good, but not (x), can be your worst enemy
  13. In one study, a 5% increase in customer loyalty produced (x) increases from 25% to 85
  14. a customer service programme consists of (x) and training
  15. Customer Service is a phrase that is used to describe the process of taking care of our customers in a (x) manner
Down
  1. If you're serious about gaining loyal customers, you need to gain customer (x) and document your results
  2. is another marketing term for staff
  3. this type of marketing focuses on attracting new customers and simply getting the job done
  4. Customer (x) is about treating customers as you would like to be treated yourself
  5. Workplace design is the way a workplace is organised and equipped in order to create (x)productivity
  6. job design involves administrative areas such as job (x)
  7. Customer Service is any contact between a customer and a company, that causes a negative or positive (x) by a customer
  8. Customer Service is the commitment to providing (x) added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner
  9. “Satisfied” is simply no longer (x)
  10. Job design refers to administrative changes that can help (x) working conditions
  11. Customer service is a process for providing (x) advantage and adding benefits in order to maximize the total value to the customer
  12. The service triangle outlines all the (X) that exist between the company, the employees and the customers
  13. The difference between “good” and “exceptional” is the difference between a customer who “might” buy from you again and one who will (X) buy from you again…and again
  14. the service triangle outlines all the relationships that exist between the company, the employees and the (X)

29 Clues: is another marketing term for staff • “Satisfied” is simply no longer (x) • job design involves administrative areas such as job (x) • Your business success depends on how you(x)your employees • a customer service programme consists of (x) and training • Service that is good, but not (x), can be your worst enemy • ...

CUSTOMER SERVICE WEEK PUZZLE 2024-10-08

CUSTOMER SERVICE WEEK PUZZLE crossword puzzle
Across
  1. Adjective for a positive and engaging demeanor
  2. Synonym for “query,” often used in customer service contexts
  3. Measure of how fast a service is
  4. A polite greeting, often a prelude to help
  5. Act of tailoring a service to a customer’s need
  6. Often the goal of customer service - ensuring the client is satisfied
  7. Type of behavior service teams should avoid
  8. A platform for immediate customer feedback
  9. Valuable asset built over time with great service
  10. An online platform that offers fast and convenient customer assistance
  11. The customer is always ___ - common saying
  12. The ability to manage difficult situations calmly
Down
  1. Frequent interactions build this with clients
  2. Improvement in service quality can be seen as this
  3. Repeatedly used for troubleshooting, helps clarify issues
  4. Act of checking the client’s issue thoroughly
  5. Formal recognition of purchase
  6. Ensuring assistance meets high standards
  7. Customer service representatives seek to do this with customers
  8. Software used for managing customer interactions and tracking support cases
  9. Final step after solving a problem
  10. The act of observing and evaluating service
  11. Encouragement, opposite of blame
  12. Feeling customers get when their concerns are dismissed
  13. Reviewing past performance
  14. Common abbreviation for measuring customer satisfaction levels
  15. Act of listening and responding to concerns
  16. Essential quality to connect emotionally with customers
  17. Type of feedback that is constructive

29 Clues: Reviewing past performance • Formal recognition of purchase • Measure of how fast a service is • Encouragement, opposite of blame • Final step after solving a problem • Type of feedback that is constructive • Ensuring assistance meets high standards • A polite greeting, often a prelude to help • A platform for immediate customer feedback • ...

Chapter 2 Review 2021-01-19

Chapter 2 Review crossword puzzle
Across
  1. always practice _______ listening
  2. the highest level of customer service is offering _______ information on products/services
  3. a _________ shopper may want more in depth information about what they have come in to purchase
  4. having a positive outlook towards feedback is a _______ mindset
  5. features answer the question ________
  6. a customer who does not really want to talk to other salespeople
  7. _______-ended questions can be answered with simple one word answers or a yes or no
  8. the base level of customer service is ______ products in store/online
  9. when greeting a customer make good ______ contact
  10. use the product/service to gain hands on _______
  11. _________ service is the help, recommendations, and information that company representatives give
  12. ________ about the products/services you sell
  13. don't use ____ or jargon in a sell
Down
  1. greet a customer within the first ______ seconds of being in the store
  2. the advantages that make a product/service a good choice for the customer
  3. a customer who wants to talk to the salesperson
  4. __________ knowledge is information learned and used to help the customer understand how a product will meet their needs
  5. can be touched, tasted, seen, smelled and/or heard
  6. benefits answer the question _______
  7. a _________ shopper who does not necessarily want help, they just want to browse
  8. _________ knowledge is information learned and used to help the customer understand how a service will meet their needs
  9. _______-ended questions begin with words like what, when, why, and how
  10. beware of your ______ language when listening to customers
  11. the mid level of customer service is providing ________ information to answer customer questions
  12. having a negative outlooks towards feedback is a _______ mindset
  13. attend all ________ on new products/services

26 Clues: always practice _______ listening • don't use ____ or jargon in a sell • benefits answer the question _______ • features answer the question ________ • attend all ________ on new products/services • ________ about the products/services you sell • a customer who wants to talk to the salesperson • use the product/service to gain hands on _______ • ...

Customer Service 2021-09-24

Customer Service crossword puzzle
Across
  1. a game or match that does not form part of a serious competition.
  2. the ability to understand and share the feelings of another.
  3. displaying kindness and concern for others
  4. acting or done in the same way over time, especially so as to be fair or accurate.
  5. free of deceit; truthful and sincere.
  6. a close and harmonious relationship
  7. creating or controlling a situation rather than just responding to it after it has happened.
  8. paying close attention to something.
Down
  1. feeling or showing certainty about something
  2. alternative word for cheerful; optimistic.
  3. Treat customers like ******
  4. sympathetic pity and concern for the sufferings or misfortunes of others
  5. The highest rating on Tripadvisor
  6. having the necessary ability, knowledge, or skill to do something successfully.
  7. Finish the Take That lyric - Have a little ********

15 Clues: Treat customers like ****** • The highest rating on Tripadvisor • a close and harmonious relationship • paying close attention to something. • free of deceit; truthful and sincere. • alternative word for cheerful; optimistic. • displaying kindness and concern for others • feeling or showing certainty about something • Finish the Take That lyric - Have a little ******** • ...

Customer service 2022-11-03

Customer service crossword puzzle
Across
  1. halukas
  2. toimittaa
  3. hankkia
  4. talous
  5. asiakkaat
  6. erottaa
  7. kuluttajat
Down
  1. liiketoiminta
  2. tekijät
  3. hinta
  4. palvelu
  5. vaatia
  6. kilpailla
  7. standardit
  8. odotukset

15 Clues: hinta • vaatia • talous • tekijät • palvelu • halukas • hankkia • erottaa • kilpailla • toimittaa • asiakkaat • odotukset • standardit • kuluttajat • liiketoiminta

Customer Service 2020-10-05

Customer Service crossword puzzle
Across
  1. Thing people always want to
  2. knowledge and courtesy of employees and their ability to convey trust and confidence
  3. the caring, individualized attention the firm provides its customers
  4. One of the service an organization should have for customer service
  5. appearance of physical facilities, equipment, personnel, and communication materials
  6. ability to perform the promised service dependably and accurately
  7. Thing represents for an organization, a person, etc.
  8. The name of airline which is mentioned in presentation
  9. willingness to help customers and provide prompt service
Down
  1. In which city were the first modern Olympics held?
  2. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
  3. Who is your father's sister's sister-in-law?
  4. the factor that always needs to be most assured when providing services
  5. demonstrated through product insight and situational control
  6. Name the Disney movie which features a little girl having five distinct emotions – Sadness, Joy, Disgust, Fear, and Anger?

15 Clues: Thing people always want to • Who is your father's sister's sister-in-law? • In which city were the first modern Olympics held? • Thing represents for an organization, a person, etc. • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • demonstrated through product insight and situational control • ...

Customer service 2024-10-07

Customer service crossword puzzle
Across
  1. A reassuring reply to soothe an upset customer
  2. The primary goal of customer service interactions
  3. The quality of being able to help customers anytime
  4. The practice of collecting opinions from customers
  5. A polite way to begin or end a call
  6. A follow-up action after resolving an issue
  7. An issue or problem brought up by the customer
  8. Information that helps resolve customer inquiries
Down
  1. The process of fixing an issue or problem
  2. Ensuring consistency in standards when handling customer requests
  3. The feeling when a customer is happy with the service
  4. Ending a customer conversation
  5. A key skill for calming upset customers
  6. A tool for agents to track customer inquiries
  7. The pitch used to communicate with customers

15 Clues: Ending a customer conversation • A polite way to begin or end a call • A key skill for calming upset customers • The process of fixing an issue or problem • A follow-up action after resolving an issue • The pitch used to communicate with customers • A tool for agents to track customer inquiries • A reassuring reply to soothe an upset customer • ...

Customer service 2024-10-10

Customer service crossword puzzle
Across
  1. The feeling of being happy with a product or service.
  2. Money returned to a customer after they return a product.
  3. A record of what a customer has bought and their interactions.
  4. Other companies that sell the same or similar products or services.
  5. A person who buys something from a business.
  6. A customer's opinion or comments about a product or service.
  7. The amount of money something costs.
Down
  1. How good or bad a product or service is.
  2. A problem or concern that needs to be fixed.
  3. A promise to fix or replace a product if it does not work as expected.
  4. A request to buy something.
  5. When a customer tells a business they are unhappy with a product or service.
  6. A lower price than usual.
  7. Something made or sold by a company.
  8. Help or assistance provided to customers.

15 Clues: A lower price than usual. • A request to buy something. • Something made or sold by a company. • The amount of money something costs. • How good or bad a product or service is. • Help or assistance provided to customers. • A problem or concern that needs to be fixed. • A person who buys something from a business. • The feeling of being happy with a product or service. • ...

Customer Service 2020-10-29

Customer Service crossword puzzle
Across
  1. ostaa
  2. valitus
  3. tarjous
  4. takuu
  5. tyytyväinen
  6. suositella
  7. tilata
  8. maksu
Down
  1. asiakas
  2. palvella
  3. tuote
  4. lasku
  5. käteinen
  6. toimitus
  7. viallinen

15 Clues: ostaa • tuote • lasku • takuu • maksu • tilata • asiakas • valitus • tarjous • palvella • käteinen • toimitus • viallinen • suositella • tyytyväinen

Customer Service 2018-09-07

Customer Service crossword puzzle
Across
  1. treat others as you would like to be treated
  2. in the communications cycle this is the content
  3. can't be answered with yes or no
  4. when handling difficult callers, focus on the ____not the person
  5. excellence of manners or social conduct; polite behavior
  6. always remember, our lines are _____
  7. try to put yourself in the customers ____
Down
  1. treat others as they would like to be treated
  2. never _____ with the caller
  3. internal customers
  4. the most important skill to have at this job
  5. the assistance and other resources that a company provides to people who buy or use its product or service
  6. when handling difficult callers, don't let the situation become ____
  7. external customers
  8. a pitfall

15 Clues: a pitfall • internal customers • external customers • never _____ with the caller • can't be answered with yes or no • always remember, our lines are _____ • try to put yourself in the customers ____ • treat others as you would like to be treated • the most important skill to have at this job • treat others as they would like to be treated • ...

Customer Service 2024-01-17

Customer Service crossword puzzle
Across
  1. etika... service merupakan tindakan yang mengatur perilaku customer service untuk memberikan kepuasan terhadap nasabah melalui memenuhi kebutuhan dan keinginan nasabah.
  2. tata cara dan sopan santun dalam masyarakat yang beradap guna memelihara hubungan baik antar sesama
  3. aturan atau norma yang mengatur tentang tingkah laku manusia
  4. etika yaitu menunjukkan tingkah laku profesional dalam penampilan, perilaku, dan interaksi
  5. bersikap sabar saat menjelaskan prosedur atau membantu pelanggan yang mungkin kesulitan
  6. prinsip... moral yaitu prinsip yang tidak merugikan orang lain dalam pengambilan keputusan
  7. prinsip... menunjukkan sikap kemandirian, kebebasan serta tanggung jawab
  8. mengikuti kebijakan perusahaan dan menjalankan tanggung jawab pekerjaan yang baik
Down
  1. merespon pertanyaan atau keluhan pelanggan secara cepat dan efektif
  2. prinsip... menanamkan sikap untuk bersikap adil terhadap semua pihak
  3. memberikan kata kata sopan selama interaksi
  4. tata cara... customer service melibatkan kesabaran, ramah, mendengarkan dengan baik.
  5. etika... adalah etika yang mengatur keputusan dan tindakan dalam perusahaan dalam dunia bisnis
  6. prinsip saling... menanamkan kesadaran untuk saling memberikan keuntungan satu sama lain
  7. memahami dan meresapi perasan pelanggan

15 Clues: memahami dan meresapi perasan pelanggan • memberikan kata kata sopan selama interaksi • aturan atau norma yang mengatur tentang tingkah laku manusia • merespon pertanyaan atau keluhan pelanggan secara cepat dan efektif • prinsip... menanamkan sikap untuk bersikap adil terhadap semua pihak • prinsip... menunjukkan sikap kemandirian, kebebasan serta tanggung jawab • ...

Customer service 2020-09-14

Customer service crossword puzzle
Across
  1. käteinen
  2. rikkinäinen
  3. maksaa
  4. suositella
  5. asiakas
  6. ominaisuus
  7. valitus
  8. asentaa
Down
  1. tyytyväinen
  2. takuu
  3. valitettavasti
  4. hinta
  5. neuvo, ohje
  6. ratkaisu
  7. korjata

15 Clues: takuu • hinta • maksaa • asiakas • korjata • valitus • asentaa • käteinen • ratkaisu • suositella • ominaisuus • tyytyväinen • rikkinäinen • neuvo, ohje • valitettavasti

Customer Service 2013-05-29

Customer Service crossword puzzle
Across
  1. Who can be trained on poor elements highlighted in the results of a QAS?
  2. What does the car rental company have trouble doing with reservations?
  3. What social media platform is being used for immediate QA?
  4. Phone What is the first item out of the Fed Ex package?
  5. What does the Q stand for in QAS?
  6. Customer ......... forms, are also a type of QAS
  7. If gaps are found in CS, what can QAS track?
  8. According to BA, what do customers not expect you to be?
  9. How many others do dissatisfied customers tell of their bad experience?
Down
  1. How often are mystery reports gathered?
  2. 95% of dissatisfied customers would continue to do business with a company if their problem is solved quickly and .....?
  3. What beer brand has a 5 Star pour?
  4. According to Bill Gates, what type of customers are the greatest source of learning?
  5. The goal is to ensure a ...... customer experience.
  6. Guest Reports What is the most common QAS used to monitor CS?

15 Clues: What does the Q stand for in QAS? • What beer brand has a 5 Star pour? • How often are mystery reports gathered? • If gaps are found in CS, what can QAS track? • Customer ......... forms, are also a type of QAS • The goal is to ensure a ...... customer experience. • Phone What is the first item out of the Fed Ex package? • ...

Customer Service 2018-09-12

Customer Service crossword puzzle
Across
  1. Customer relationship management
  2. contracting with third-parties outside the organization
  3. active process of building relationships and sharing resources
  4. Small Business Administration
  5. ongoing trend of information, knowledge, and resource sharing around the globe
  6. service that allows others to connect to one another
  7. customers within the organization
Down
  1. employees are either terminated or positions are left unfilled
  2. something produced
  3. government removes legislative or regulatory guidelines that inhibit and control industry
  4. North American Free Trade Agreement
  5. Business to Business
  6. relocation of business services from one country to another
  7. instant messaging
  8. customers outside the organization

15 Clues: instant messaging • something produced • Business to Business • Small Business Administration • Customer relationship management • customers within the organization • customers outside the organization • North American Free Trade Agreement • service that allows others to connect to one another • contracting with third-parties outside the organization • ...

Customer Service Vocabulary 2023-09-25

Customer Service Vocabulary crossword puzzle
Across
  1. The practice of offering customers additional products or services that complement their original purchase.
  2. The percentage of customer inquiries or feedback that receive a response.
  3. Customers actively promoting your business.
  4. The processes and procedures put in place to ensure consistent and high-quality customer service.
  5. The successful solving of a customer's issue or problem.
  6. An expression of dissatisfaction or unhappiness from a customer regarding a product or service.
  7. The amount of time it takes for a company to reply to a customer inquiry or request.
  8. The act of contacting a customer after a service interaction to ensure satisfaction or address any remaining concerns.
  9. The process of identifying and resolving issues or challenges faced by customers.
Down
  1. Techniques and strategies used to resolve disputes or conflicts between customers and service providers.
  2. Keeping existing customers.
  3. The degree to which a customer's needs or expectations are met by a product or service.
  4. A centralized office or facility where customer service representatives handle incoming calls and inquiries.
  5. Information provided by customers about their experiences with a product or service.
  6. A problem or concern raised by a customer that requires attention or resolution.
  7. Polite and respectful behavior when interacting with customers.
  8. Suggesting related products or services to customers to enhance their experience.
  9. The ability to understand and share the feelings of a customer, demonstrating care and concern.
  10. The likelihood that a customer will continue to do business with a company based on their positive experiences.
  11. The process of exchanging information or ideas between customers and service representatives.
  12. The process of educating and preparing customer service representatives to effectively assist customers.

21 Clues: Keeping existing customers. • Customers actively promoting your business. • The successful solving of a customer's issue or problem. • Polite and respectful behavior when interacting with customers. • The percentage of customer inquiries or feedback that receive a response. • A problem or concern raised by a customer that requires attention or resolution. • ...

Customer Service Crossword Puzzle 2023-10-12

Customer Service Crossword Puzzle crossword puzzle
Across
  1. The first step in the customer journey.
  2. This phrase is often used to show appreciation or gratitude.
  3. The act of acknowledging and rectifying a customer's concerns.
  4. The quality that makes customers come back.
  5. A term for the holistic customer journey and interactions.
  6. A company's unwavering focus on putting customers at the center.
  7. The art of understanding and adapting to individual customer needs and preferences.
  8. The practice of learning from customer feedback to enhance services.
  9. A common acronym for "Customer Satisfaction Score"
  10. A metric to measure customer loyalty and future revenue potential, initials CLV.
Down
  1. Collaborative effort for exceptional customer service.
  2. A score measuring customer satisfaction, with initials NPS.
  3. What customer service aims to do - make the customer _____.
  4. A term for team members who interact directly with customers.
  5. The process of finding solutions to customer issues.
  6. The technique of handling difficult or upset customers professionally.
  7. Customer ________: Valuable input for improvement.
  8. The first step in customer problem-solving.
  9. The abbreviation for a software system that assists in managing customer relationships.
  10. The art of providing service with a smile.
  11. The ability to understand and share the feelings of a customer.
  12. A measure of how long a customer waits for assistance.
  13. A key element of customer-centricity, initials CS.
  14. A synonym for outstanding customer service.

24 Clues: The first step in the customer journey. • The art of providing service with a smile. • The quality that makes customers come back. • The first step in customer problem-solving. • A synonym for outstanding customer service. • Customer ________: Valuable input for improvement. • A key element of customer-centricity, initials CS. • ...

911 Customer Service 2017-01-30

911 Customer Service crossword puzzle
Across
  1. is the best policy
  2. this is the key to great customer service
  3. you must do this with mental health callers- they may be calling in something real
  4. is a technique to use when a customer is calling about a service your agency may not provide (2 words)
  5. you should give great customer service from the blank
  6. this type of customer tells eleven people
  7. is a primary factor in the profit of a business in the private sector (2 words)
  8. do this regardless (2 words)
Down
  1. this type of customer tells three people
  2. leave this (2 words)
  3. is the process, method, service or product that the public has come to expect (3 words)
  4. it is not enough just to sit at your console and just hear a caller, but you must do this
  5. the reality is that it costs this to give great customer service
  6. the primary internal customer of the fire/EMS
  7. master the art of this
  8. taking control of a call is this (2 words)
  9. you must answer the phone within this amount of time (2 words)
  10. primary external customer of the PST
  11. this is an essential part of customer service

19 Clues: is the best policy • leave this (2 words) • master the art of this • do this regardless (2 words) • primary external customer of the PST • this type of customer tells three people • this is the key to great customer service • this type of customer tells eleven people • taking control of a call is this (2 words) • the primary internal customer of the fire/EMS • ...

CUSTOMER SERVICE 2022-09-08

CUSTOMER SERVICE crossword puzzle
Across
  1. to be
  2. having a serious, important, or useful quality or purpose
  3. the measurement used to set ones goals
  4. consistently good in quality or performance; able to be trusted
  5. surpassingly wonderful,cool
  6. great significance or value
  7. teach or educate
Down
  1. a person engaged or qualified
  2. exact and true
  3. purposeful, determined and unwavering
  4. Attitude toward a situation or event
  5. absolutely necessary; extremely important
  6. someone or something unique, distinctive or definite.
  7. the total amount of time a representative spends in conversation with a caller

14 Clues: to be • exact and true • teach or educate • surpassingly wonderful,cool • great significance or value • a person engaged or qualified • Attitude toward a situation or event • purposeful, determined and unwavering • the measurement used to set ones goals • absolutely necessary; extremely important • someone or something unique, distinctive or definite. • ...

CUSTOMER SERVICE 2023-09-14

CUSTOMER SERVICE crossword puzzle
Across
  1. I AM A CRAFTER
  2. I LIKE BUMPY RIDES
  3. I LOVE TO DANCE
  4. I AM SHY
  5. I HAVE 2 CARS
  6. I AM FROM ONE OF THE 50 STATES
  7. I WEAR GLASSES
Down
  1. I LIKE BIG BAGS
  2. I HAVE ONE DAUGHTER
  3. I LIKE FASHION
  4. I LIKE BLACK
  5. I AM THE ONE AND ONLY
  6. I SPEAK SPANISH
  7. I HAVE LOTS OF STUFF ON MY DESK

14 Clues: I AM SHY • I LIKE BLACK • I HAVE 2 CARS • I AM A CRAFTER • I LIKE FASHION • I WEAR GLASSES • I LIKE BIG BAGS • I LOVE TO DANCE • I SPEAK SPANISH • I LIKE BUMPY RIDES • I HAVE ONE DAUGHTER • I AM THE ONE AND ONLY • I AM FROM ONE OF THE 50 STATES • I HAVE LOTS OF STUFF ON MY DESK

Customer Service 2022-10-02

Customer Service crossword puzzle
Across
  1. It is important to ___ customer needs
  2. A tool to measure customer advocacy
  3. Documents & Files containing sensitive
  4. Polite expression of praise.
  5. Make sure you deliver _____ service
  6. Regulation gives the scheme the
  7. We should always work towards improving
Down
  1. Violation of code of conduct.
  2. Ability to understand feelings of customer.
  3. The quality of being faithful services.
  4. Get it ____ the first time.
  5. Not everyone is able to identify me..
  6. Manage your workflow tasks
  7. Go the extra ____ for your customers

14 Clues: Manage your workflow tasks • Get it ____ the first time. • Polite expression of praise. • Violation of code of conduct. • Regulation gives the scheme the • A tool to measure customer advocacy • Make sure you deliver _____ service • Go the extra ____ for your customers • It is important to ___ customer needs • Not everyone is able to identify me.. • ...

Customer Service 2021-09-21

Customer Service crossword puzzle
Across
  1. fix it
  2. "I need help"
  3. willing
  4. talk
  5. wait
  6. only the best is good enough
Down
  1. wow
  2. good conduct
  3. good job
  4. fast
  5. think ahead
  6. respectful
  7. "I can imagine"
  8. own it

14 Clues: wow • fast • talk • wait • fix it • own it • willing • good job • respectful • think ahead • good conduct • "I need help" • "I can imagine" • only the best is good enough

Customer Service 2023-09-27

Customer Service crossword puzzle
Across
  1. WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
  2. QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
  3. WHAT COLOR IS THE PRIORITY HEALTH LOGO
  4. SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
  5. ROUTE QUEUS WHICH KNOWLEDGE ARTICLE WILL HELP WITH QUEUE TURNAROUND TIMES?
  6. MATTER EXPERTS SME STANDS FOR?
  7. DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _
  8. WHAT MEETINGS ARE CONDUCTED TWICE A WEEK?
Down
  1. CACHE PRIOR TO CALLING IT FOR TECH ISSUES WHAT SHOULD WE BE DOING?
  2. COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
  3. INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
  4. DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
  5. WHAT MONTH DOES OEP START?
  6. The Acronym for Priority Health

14 Clues: WHAT MONTH DOES OEP START? • The Acronym for Priority Health • MATTER EXPERTS SME STANDS FOR? • WHAT COLOR IS THE PRIORITY HEALTH LOGO • WHAT MEETINGS ARE CONDUCTED TWICE A WEEK? • INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS • SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER? • WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _ • ...

Customer Service 2023-09-27

Customer Service crossword puzzle
Across
  1. WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
  2. QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
  3. WHAT COLOR IS THE PRIORITY HEALTH LOGO
  4. SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
  5. ROUTE QUEUS WHICH KNOWLEDGE ARTICLE WILL HELP WITH QUEUE TURNAROUND TIMES?
  6. MATTER EXPERTS SME STANDS FOR?
  7. DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _
  8. WHAT MEETINGS ARE CONDUCTED TWICE A WEEK?
Down
  1. CACHE PRIOR TO CALLING IT FOR TECH ISSUES WHAT SHOULD WE BE DOING?
  2. COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
  3. INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
  4. DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
  5. WHAT MONTH DOES OEP START?
  6. The Acronym for Priority Health

14 Clues: WHAT MONTH DOES OEP START? • The Acronym for Priority Health • MATTER EXPERTS SME STANDS FOR? • WHAT COLOR IS THE PRIORITY HEALTH LOGO • WHAT MEETINGS ARE CONDUCTED TWICE A WEEK? • INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS • SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER? • WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _ • ...

Customer Service 2019-07-25

Customer Service crossword puzzle
Across
  1. The claimants is angry at the, not you
  2. If the claimant is upset stay
  3. Have a thick
  4. Be assertive but not
  5. It's ok not to have all the
  6. Use supportive
Down
  1. Ensure you correctly, your claimant before anything else
  2. Be aware of your
  3. Actively
  4. Watch you when speaking to claimants
  5. Focus on the
  6. Clarify what is being
  7. If you do this you will calm down
  8. This action shows you understand your claimants feelings

14 Clues: Actively • Focus on the • Have a thick • Use supportive • Be aware of your • Be assertive but not • Clarify what is being • It's ok not to have all the • If the claimant is upset stay • If you do this you will calm down • Watch you when speaking to claimants • The claimants is angry at the, not you • Ensure you correctly, your claimant before anything else • ...

Services Marketing 2020-05-10

Services Marketing crossword puzzle
Across
  1. Web sites designed for small screens
  2. Customer's actual service level expectation
  3. This happens when service offering is adapted to needs and instructions
  4. The C in CRM
  5. Minimum service level tolerated by customer
  6. Caring, individualised attention
  7. A text message on your phone
  8. The person that delivers the service
  9. A link that your phone can scan
  10. Abbreviation for word-of-mouth
  11. Used to enable CRM
Down
  1. The institution where you are studying at
  2. What you have to do to understand your customer
  3. Where you deliver your service (marketing mix P)
  4. A consumer's feeling towards your brand if they become repeat buyers
  5. What you use to measure customer satisfaction
  6. Utilised to deal with problem of inseparability
  7. What you do with service staff
  8. A type of shopper that tests your service delivery
  9. Charateristic of services

20 Clues: The C in CRM • Used to enable CRM • Charateristic of services • A text message on your phone • What you do with service staff • Abbreviation for word-of-mouth • A link that your phone can scan • Caring, individualised attention • Web sites designed for small screens • The person that delivers the service • The institution where you are studying at • ...

Customer Service 2023-09-27

Customer Service crossword puzzle
Across
  1. WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
  2. QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
  3. WHAT COLOR IS THE PRIORITY HEALTH LOGO
  4. SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
  5. ROUTE QUEUS WHICH KNOWLEDGE ARTICLE WILL HELP WITH QUEUE TURNAROUND TIMES?
  6. MATTER EXPERTS SME STANDS FOR?
  7. DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _
  8. WHAT MEETINGS ARE CONDUCTED TWICE A WEEK?
Down
  1. CACHE PRIOR TO CALLING IT FOR TECH ISSUES WHAT SHOULD WE BE DOING?
  2. COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
  3. INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
  4. DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
  5. WHAT MONTH DOES OEP START?
  6. The Acronym for Priority Health

14 Clues: WHAT MONTH DOES OEP START? • The Acronym for Priority Health • MATTER EXPERTS SME STANDS FOR? • WHAT COLOR IS THE PRIORITY HEALTH LOGO • WHAT MEETINGS ARE CONDUCTED TWICE A WEEK? • INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS • SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER? • WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _ • ...

LAZ Crossword 2020-01-07

LAZ Crossword crossword puzzle
Across
  1. Name of representative spotlighted in this month's newsletter
  2. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  3. Department who handles Tech Issues at the customer level
  4. Drama Llama
  5. Customer Service Manager
  6. Unofficial mascot of CS
  7. Customer Service Trainer
  8. Tool in which representatives communicate through text
  9. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
  10. Representative often mistaken for her "twin"
  11. Brand name of gift LAZ employees received in 2019
Down
  1. Additional title of a CS representative who assists Sales
  2. Representative(s) who assist in taking credit card payemnts when paying an invoice
  3. Max number of licenses Customer Service can quote for Canadian customers
  4. Name of representative spotlighted in this month's newsletter
  5. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
  6. Extention you would dial to reach the general CS Queue
  7. Color to wear on Thursdays
  8. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  9. #1 Reason why a customer contacted Customer Service (from the December Newsletter)

20 Clues: Drama Llama • Unofficial mascot of CS • Customer Service Manager • Customer Service Trainer • Color to wear on Thursdays • Representative often mistaken for her "twin" • Brand name of gift LAZ employees received in 2019 • Extention you would dial to reach the general CS Queue • Tool in which representatives communicate through text • ...

Customer Service 2015-08-24

Customer Service crossword puzzle
Across
  1. of or relating to fiction; invented for the purposes of fiction
  2. services office a room/building in which vocational advice can be obtained from a careers officer.
  3. organizations is usually a nonprofit organization seeking to further a particular profession, the interests of individuals engaged in that profession and the public interest.
  4. a person policy or action creating or controlling a situation by causing something to happen rather than responding to it after it has happened
  5. thoughtful of others; considerate; polite; courteous
  6. interact with other people to exchange information and develop contacts, especially to further one's career
Down
  1. up further observation or treatment of a patient, especially to monitor earlier treatment.
  2. an act of referring someone or something for consultation, review, or further action.
  3. having or showing the capacity to become or develop into something in the future
  4. fairs a fair for employers and schools to meet with prospective job seekers.
  5. list The list of sources used or considered in preparing a work.
  6. make an action or process easy or easier.
  7. interview a meeting in which a potential job seeker seeks advice on their career
  8. to be in charge of or in command
  9. an experienced and trusted adviser.

15 Clues: to be in charge of or in command • an experienced and trusted adviser. • make an action or process easy or easier. • thoughtful of others; considerate; polite; courteous • of or relating to fiction; invented for the purposes of fiction • list The list of sources used or considered in preparing a work. • ...

Customer service 2021-01-28

Customer service crossword puzzle
Across
  1. You can ask for _____ if you can't find the product you are looking for.
  2. A repayment of a sum of money.
  3. How would you like to ____? Cash or card?
  4. I really like this product, I would ____ it to my friends.
  5. I'm sorry you had to wait for so long. Thank you for your ______.
  6. Look! I found this shirt on sale. I got it for half the ____.
Down
  1. The opposite of satisfied.
  2. If you are not happy with the customer service you can make a ____.
  3. This company ships their products all over the world. They offer worldwide _____.
  4. A written promise from a company to repair or replace a product that is faulty.
  5. A proof of purchase. You need this e.g. if you want to make a return.
  6. To express regret for something that one has done wrong.
  7. If you buy three products, you will get a ____ of 25 %.
  8. How much does this book ____?

14 Clues: The opposite of satisfied. • How much does this book ____? • A repayment of a sum of money. • How would you like to ____? Cash or card? • If you buy three products, you will get a ____ of 25 %. • To express regret for something that one has done wrong. • I really like this product, I would ____ it to my friends. • ...

Service Requirement Management 2019-09-23

Service Requirement Management crossword puzzle
Across
  1. Customer service product ____ are used to explore more information about which customer services are available for specific products
  2. A new product requiring CUS support and learning services would follow the ______ Track process
  3. You can search the CUS offerings by Service, by _________, or by Direct Track catalogs
  4. The _______ required for the design phase is the main difference between SRM Fast Track and Design Track requests
  5. Support Services is an example of a service _______
  6. The SRM Direct Track can only be used for ________ services
  7. In the SRM flow, the first thing a requestor must do is check if their requirement is eligible for
  8. You can check the ___ catalog with Amadeus master data for more information on the service
  9. _____ means it is a service that is included into the offer to the customer as part of the product/solution fees
Down
  1. Only a service _________ is the unique ID to be used for a service offering
  2. The SRM Fast Track is required when service requirements are ___________
  3. You should follow the instructions in the Direct Track _____________ to request the service
  4. If you have a customer who requires his own service portal integrated with the Amadeus Service Hub, you would use the _______ Track request
  5. The Service _____________ Management ensures alignment with our customer service strategy and customer satisfaction
  6. SRM __________ Service implementation needs, Requestor needs, available service offerings and costs to deliver services that meet customer needs
  7. Consultancy Services is an example of a service _________
  8. If you are an Account Manager wanting to have an on-site Cytric training in Turkey in Turkish Language, you would use the _______ Track
  9. The SRM Design Track is required for _______ service requirements

18 Clues: Support Services is an example of a service _______ • Consultancy Services is an example of a service _________ • The SRM Direct Track can only be used for ________ services • The SRM Design Track is required for _______ service requirements • The SRM Fast Track is required when service requirements are ___________ • ...

Field Service D365 Crossword-What do you click to get to... 2024-06-14

Field Service D365 Crossword-What do you click to get to... crossword puzzle
Across
  1. Quote to Customer
  2. Type of work
  3. Work site in FO
  4. Work Order in FO
  5. Service Agent
  6. Accounts we order from
  7. Notes
  8. Tech Skills
  9. Activity
  10. Customer Site in FO
  11. Node
  12. Equipment
  13. Dispatch board
Down
  1. PR
  2. Customers
  3. Vendor Warranties
  4. Scheduled Service Call
  5. Work to preform
  6. HVAC/Plumbing
  7. Flat Rate Call
  8. Service Call
  9. Tech App
  10. Customer Site

23 Clues: PR • Node • Notes • Tech App • Activity • Customers • Equipment • Tech Skills • Type of work • Service Call • Service Agent • HVAC/Plumbing • Customer Site • Flat Rate Call • Dispatch board • Work site in FO • Work to preform • Work Order in FO • Quote to Customer • Vendor Warranties • Customer Site in FO • Scheduled Service Call • Accounts we order from

LAZ Crossword 2020-01-07

LAZ Crossword crossword puzzle
Across
  1. Name of representative spotlighted in this month's newsletter
  2. Case management software that CS uses - branched off of SalesForce
  3. Max number of licenses Customer Service can quote for Canadian customers
  4. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  5. Customer Service Trainer
  6. Additional title of a CS representative who assists Sales
  7. Tool in which representatives communicate through text
  8. Name of representative spotlighted in this month's newsletter
  9. Brand name of gift LAZ employees received in 2019
  10. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
  11. Extention you would dial to reach the general CS Queue
  12. Customer Service Manager
  13. Color to wear on Thursdays
Down
  1. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  2. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
  3. Department who handles Tech Issues at the customer level
  4. Customer account database
  5. Full name of new LAZ President
  6. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
  7. Credit card payment for an invoice goes to...
  8. New-ish owner of Learning A-Z
  9. Representative often mistaken for her "twin"
  10. Something to stand around and talk about workplace gossip
  11. Drama Llama
  12. Unofficial mascot of CS

25 Clues: Drama Llama • Unofficial mascot of CS • Customer Service Trainer • Customer Service Manager • Customer account database • Color to wear on Thursdays • New-ish owner of Learning A-Z • Full name of new LAZ President • Representative often mistaken for her "twin" • Credit card payment for an invoice goes to... • Brand name of gift LAZ employees received in 2019 • ...

LAZ Crossword 2020-01-16

LAZ Crossword crossword puzzle
Across
  1. Drama Llama
  2. Name of representative spotlighted in this month's newsletter
  3. Tool in which representatives communicate through text
  4. Customer account database
  5. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  6. Department who handles Tech Issues at the customer level
  7. Brand name of gift LAZ employees received in 2019
  8. Max number of licenses Customer Service can quote for Canadian customers
  9. Name of representative spotlighted in this month's newsletter
  10. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
Down
  1. Something to stand around and talk about workplace gossip
  2. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  3. Full name of new LAZ President
  4. Additional title of a CS representative who assists Sales Representatives
  5. Representative often mistaken for her "twin"
  6. Credit card payment for an invoice goes to...
  7. Case management software that CS uses - branched off of SalesForce
  8. Customer Service Trainer
  9. Unofficial mascot of CS

19 Clues: Drama Llama • Unofficial mascot of CS • Customer Service Trainer • Customer account database • Full name of new LAZ President • Representative often mistaken for her "twin" • Credit card payment for an invoice goes to... • Brand name of gift LAZ employees received in 2019 • Tool in which representatives communicate through text • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

Wrap-up Puzzle 2016-03-13

Wrap-up Puzzle crossword puzzle
Across
  1. This trait is about projecting a positive image
  2. When you focus on the customer, you tend to be more __________
  3. The "S" in PAS
  4. Category of service that encourages the customer to act
  5. Ah, yes the service we received was good
  6. "Let me put it in another way"
  7. This type of service revolves around providing information
  8. Most of us are guilty of not __________ and just interested in putting our points of view
Down
  1. Will you be taken seriously with this kind of service?
  2. Good service benefits this group of people, amongst others
  3. This kind of service does little to create a bond with your customer
  4. the buck stops here
  5. Outstanding, unforgettable, they really went out of the way
  6. You create this for your customer with a great service
  7. Don't forget our __________ customers - they too expect a great service standard from you
  8. Service is not just a random approach - rather it has to be provided at every __________
  9. "Normally that is difficult, but let me check if we can offer you a workaround" - an example of __________ language
  10. Watch the clock, just get by, no initiative
  11. These type of questions help customers elaborate on a topic
  12. The good old saying - Customer is __________

20 Clues: The "S" in PAS • the buck stops here • "Let me put it in another way" • Ah, yes the service we received was good • Watch the clock, just get by, no initiative • The good old saying - Customer is __________ • This trait is about projecting a positive image • Will you be taken seriously with this kind of service? • You create this for your customer with a great service • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

The Power of Customer Service 2021-10-01

The Power of Customer Service crossword puzzle
Across
  1. Customer Service Team with the power of account creation and more
  2. A ____ order is when products are shipped free of charge
  3. Customer Service Team who uses their powers taking care of customers ranging from vets to pet owners, places a lot of orders and more
  4. Zoetis therapeutic product that comes in a caplet and chewable form
  5. Customer Service Team with the power to process orders for feed additives and more
  6. Zoetis product-West Nile Innovator is used on this species
  7. Customer Service Team with the power to process sample orders and more
  8. Zoetis product with a powerful shelf life of 56 days
  9. Zoetis DEA product that contains Ketamine
Down
  1. Zoetis product that uses the power of Selamectin & Sarolaner
  2. Customer Service Team with power knowledge on dx products and more
  3. SAP order type used to process debits
  4. Zoetis product with an oncology power
  5. SAP order type used to process credits
  6. Zoetis selling partner who we often reference customers to when product is unavailable
  7. Customer Service Team with power knowledge of returns, credits, debits and more
  8. SAP order type used to process a purchase order
  9. Popular Zoetis product with the power to combat itching in tablet form
  10. Customer Service Team with the power to process orders for ProFLOK

19 Clues: SAP order type used to process debits • Zoetis product with an oncology power • SAP order type used to process credits • Zoetis DEA product that contains Ketamine • SAP order type used to process a purchase order • Zoetis product with a powerful shelf life of 56 days • A ____ order is when products are shipped free of charge • ...

Customer Experience 2024-11-06

Customer Experience crossword puzzle
Across
  1. The process of familiarizing a new customer with a product or service. (10)
  2. The complete experience a customer has with a brand, from initial awareness to loyalty(7)
  3. Customizing experiences to fit the preferences or needs of individual customers (15)
  4. The rate at which customers stop doing business with a company (5)
  5. Net Promoter Score abbreviation (3)
  6. Customer dedication to a brand (7)
  7. Customer contentment measurement (12)
  8. The emotional connection between a customer and a brand (10)
  9. A customer's perception of the value they receive from a product or service (14)
Down
  1. When a satisfied customer promotes a brand through word of mouth (8)
  2. A fictional character created to represent different user types that interact with a brand (7)
  3. A seamless approach to customer service across multiple channels or platforms (11)
  4. Solving a customer’s problem or addressing their issue effectively (10)
  5. AI program that handles customer queries (7)
  6. Efforts made by a business to keep its existing customers (9)
  7. Any interaction or point of contact between a customer and a business(10)
  8. Service Level Agreement abbreviation (3)
  9. Customer input about their experience (8)
  10. Understanding and sharing customer feelings (7)

19 Clues: Customer dedication to a brand (7) • Net Promoter Score abbreviation (3) • Customer contentment measurement (12) • Service Level Agreement abbreviation (3) • Customer input about their experience (8) • AI program that handles customer queries (7) • Understanding and sharing customer feelings (7) • The emotional connection between a customer and a brand (10) • ...

The Power of Customer Services 2021-10-01

The Power of Customer Services crossword puzzle
Across
  1. Zoetis product that uses the power of Selamectin & Sarolaner
  2. Customer Service Team with the power to process orders for feed additives and more
  3. SAP order type used to process debits
  4. Zoetis product-West Nile Innovator is used on this species
  5. Zoetis product with a powerful shelf life of 56 days
  6. Zoetis selling partner who we often reference customers to when product is unavailable
  7. Zoetis DEA product that contains Ketamine
  8. Customer Service Team with the power to process orders for ProFLOK products
  9. SAP order type used to process credits
  10. Customer Service Team with the power of account creation and more
  11. A ____ order is when products are shipped free of charge
Down
  1. Customer Service Team with power knowledge of returns, credits, debits and more
  2. Customer Service Team who uses their powers taking care of customers ranging from vets to pet owners, places a lot of orders and more
  3. Zoetis product with an oncology power
  4. SAP order type used to process a purchase order
  5. Customer Service Team with power knowledge on dx products and more
  6. Customer Service Team with the power to process sample orders and more
  7. Popular Zoetis product with the power to combat itching in tablet form
  8. Zoetis therapeutic product that comes in a tablet and chewable form

19 Clues: Zoetis product with an oncology power • SAP order type used to process debits • SAP order type used to process credits • Zoetis DEA product that contains Ketamine • SAP order type used to process a purchase order • Zoetis product with a powerful shelf life of 56 days • A ____ order is when products are shipped free of charge • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

Delivering a Service of Champions: Skills Unlocked! 2024-09-15

Delivering a Service of Champions: Skills Unlocked! crossword puzzle
Across
  1. A crucial skill in understanding customer needs, more than just hearing what they say.
  2. The first step when establishing contact with a customer often with a smile.
  3. The system used to record customer interactions and feedback for future reference.
  4. What you provide to the customer after assessing their needs to help them make informed decisions.
  5. The act of meeting customer needs, delivering satisfaction through support and assistance.
  6. A key skill in customer service, necessary for providing information and building rapport.
  7. Customers provide this after experiencing a service, which helps the company improve.
  8. What you deliver or provide to the customer, which could be a service or a tangible item.
  9. Building this with a customer creates trust and improves the interaction.
Down
  1. These may arise when you can't fulfil all customer requests and need assistance from colleagues.
  2. Deciding the order of tasks based on urgency and importance for service delivery.
  3. The process of making a service or product better based on feedback and analysis.
  4. The action of solving a customer problem or issue, aiming for customer satisfaction.
  5. Understanding and sharing the feelings of your customers, often shown through active listening.
  6. These types of questions encourage customers to give more detailed answers rather than just 'yes' or 'no.'
  7. The feeling of confidence and strength after completing a learning process, knowing you can use your skills.
  8. To rephrase or summarise what the customer has said, ensuring there’s no misunderstanding.
  9. An important interpersonal skill when dealing with customer queries or issues.

18 Clues: Building this with a customer creates trust and improves the interaction. • The first step when establishing contact with a customer often with a smile. • An important interpersonal skill when dealing with customer queries or issues. • Deciding the order of tasks based on urgency and importance for service delivery. • ...

3.05 Customer Service 2021-04-22

3.05 Customer Service crossword puzzle
Across
  1. This is a way to pay for a product over time if a customer does not have all of the money up front.
  2. This is matching product quality and price among businesses.
  3. This type of customer service offers routine service to ensure that the products works correctly.
  4. A salesperson's job is done when a customer is this.
  5. A key to customer service is having a positive
  6. What should a salesperson do to an order after they have taken the order to ensure that the customer receives the product or service?
  7. This is the speed at which customer complaints should be addressed.
  8. Customers' service expectations are based on these types of experiences.
Down
  1. This type of selling is to offer other products or services that will enhance a purchase.
  2. What word describes best the role of customer service in selling?
  3. Quality customer service builds profits through existing customers by generating this type of business.
  4. This is offered as a means to protect the customer if the product breaks or needs repair.
  5. Keeping in touch with clients will help businesses maintain this.
  6. This information from customers help businesses know if customers approve of the products or services.
  7. This type of customer service will teach the customer how to use the product.
  8. This type of support is usually needed for computer trouble shooting problems.

16 Clues: A key to customer service is having a positive • A salesperson's job is done when a customer is this. • This is matching product quality and price among businesses. • What word describes best the role of customer service in selling? • Keeping in touch with clients will help businesses maintain this. • ...

ATS RAVING FANS 2020-03-17

ATS RAVING FANS crossword puzzle
Across
  1. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  2. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  3. (ATS) Another name of a nonsellable item
  4. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  5. (Customer Service Skill)This attitude sees the good, rather than the negative
  6. (ATS)This training was introduced in 2016 to help manage ATS employees.
  7. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  8. (ATS) The name of Keith Moore's Turtle.
  9. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  10. (Company Slogan) Connecting People
  11. (ATS) The University where Ken Sobaski received his MBA.
  12. (Company Slogan)There is no substitute
  13. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  14. (Company Slogan)Impossible is nothing
  15. (Famous Quotes) The customer's perception is your reality.
  16. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  17. (Company Slogan)Think Different
  18. (ATS)The ATS location that has our longest tenured employee.
  19. (Customer Service Skill)Excellent customer service almost always starts with This.
  20. (ATS) The A in ATS originally stood for this.
  21. (Famous Quotes) There is only one boss, The customer.
  22. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
  23. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  24. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
  25. (ATS) Keith Moore's other name for Randy Kimbrough.
Down
  1. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  2. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  3. (Famous Quotes) The way to get started is to quit talking and begin doing
  4. (Company Slogan)Your Vision, Our Future
  5. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  6. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  7. (ATS)The company 2 of our 3 Regional managers came from.
  8. (ATS) Reduce, Reuse, Recycle, This.
  9. (ATS) The first online onboarding system used by ATS.
  10. (Company Slogan)Where Shopping is a Pleasure
  11. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  12. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. (Company Slogan)Think Big
  14. (Famous Quotes) If you really want a booming business, you have to create raving fans
  15. (ATS) Site of the proposed newest ATS location.
  16. (ATS)What does the R stand for in KFR?
  17. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  18. (Customer Service Skill) This first, then validate the problem
  19. (ATS)This software was used for a number of years for ATS accounting.
  20. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  21. (ATS)The awards given out by ATS each for length of employment.
  22. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  23. (Statistics)The percent of wishes that involve Disney.
  24. (ATS) Site of the original ATS store location.
  25. (ATS) Accellerating Growth, Inspiring This.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (Company Slogan)Your Vision, Our Future • (ATS) The name of Keith Moore's Turtle. • ...

Customer Service 2022-09-14

Customer Service crossword puzzle
Across
  1. a positive one will make your day better
  2. The average length of an Intake only call
  3. another word for a co-worker
  4. Open-ended questions, Affirming, Reflective listening, and Summarizing.
  5. Please and thank you
  6. Another way of saying Customer service job role
Down
  1. You need to ask these to find out what the customer wants
  2. paying attention to what one is saying
  3. You start each call with a friendly ____
  4. A ____ during a phone conversation can be used to emphasize a point
  5. The opposite of cold
  6. Are the people you serve each day
  7. complaints should be seen as an ___ to improve

13 Clues: The opposite of cold • Please and thank you • another word for a co-worker • Are the people you serve each day • paying attention to what one is saying • a positive one will make your day better • You start each call with a friendly ____ • The average length of an Intake only call • complaints should be seen as an ___ to improve • ...